Medical Receptionist

Job description

Job responsibilities

Taunton Road Medical Centre

JOB DESCRIPTION

JOB TITLEMedical Receptionist

PLACE OF WORKTaunton Road Medical Centre

SALARY/BANDING/GRADE£11.60 per hour

HOURS OF WORK: Full/ Part Time

SPECIAL REQUIREMENTS:

-Excellent communication, telephone and inter-personal skills are essential for this role.

-Commitment to a high standard of patient care and the professional presentation of the Practice.

- An understanding, acceptance and adherence to the need for strict confidentiality.

- An ability to use own judgement, resourcefulness and common sense to respond to patients enquires and requests.

- Essential to have a good level of computer literacy.

- Ability to work under pressure.

- The post holder cannot be registered at the Practice or should be willing to register elsewhere if already registered.

REPORTS TOReception Manager

ACCOUNTABLE TOPractice Manager and GP Partners

Key Responsibilities

-To provide a highly professional first point of contact for patients at all times.

-To ensure an efficient service for patients.

- To facilitate communication between patients and the Health Care Team.

- To work with the Reception Manager and Reception Navigator in order to identify areas of patient services that can be improved and work towards solutions so that improvements can be made, for the benefit of both patients and the Practice.

MAIN DUTIES

General

- To act on own initiative and be able to work without direct supervision once trained and assessed as competent.

- To take responsibility for own actions within the scope of the delegated tasks and responsibilities.

- To work at all times within own limitations and competencies as agreed with the Reception Manager.

- To provide sickness and annual leave cover when required.

Reception Duties

- To provide effective administrative support for the clinical, supervisory and management teams.

- To complete duties effectively within the guidance of protocols.

- Ensure efficiency of surgery appointments and monitor the flow of patients into consulting and treatment rooms.

- Ensure that patients without appointments but who need an urgent consultation are put through to triage correctly or signposted appropriately.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

- Respond to all queries and requests for assistance from patients and other visitors.

- Deal with requests for home visits and enter onto the computer system including all relevant information and where necessary refer to the Duty Doctor.

- Ensure reception, consulting/treatment rooms and waiting areas are kept neat and tidy and restocked as directed by the Reception Manager.

- Ensure appropriate actions are taken to protect patient confidentiality at all times.

- Provide a point of contact for patients with enquires related to repeat or other prescriptions and liaise with the prescription clerks.

- Sort and file prescriptions and letters ready for patient collection.

Skills and Experience

The following skills would be desirable

Ability to communicate effectively, verbally and in writing

Able to prioritise and meets deadlines

Can demonstrate enthusiasm and commitment

Ability to work with other professions and to work under supervision

Is prepared to continue educational studies and learn new skills

Ability to complete tasks to deadlines and to a specified standard

Ability to be flexible in approach to work

Previous experience within a health setting with reliable work record

Able to work effectively as part of a team

Understanding of patient confidentiality

Understanding of the need to keep and maintain accurate records

ADDITIONAL INFORMATION

We offer 25 days annual leave entitlement and public holidays on a pro rata basis. An NHS pension is also offered.

Please note that offers of employment are subject to receipt of satisfactory references.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths (or equivalent)

Experience

Essential

• - Excellent communication, telephone and inter-personal skills are
• essential to this role.
• - An understanding, acceptance and adherence to the need for strict
• confidentiality.
• - Essential to have a good level of computer literacy.
• - Ability to work under pressure.
• - Commitment to a high standard of patient care and the professional
• presentation of the Practice.
• - An ability to use own judgement, resourcefulness and common
• sense to respond to patients enquires and requests.

Knowledge and Skills

Essential

• - Ability to communicate effectively, verbally and in writing
• - Able to prioritise and meets deadlines
• - Can demonstrate enthusiasm and commitment
• - Ability to work with other professions and to work under
• supervision
• - Ability to complete tasks to deadlines and to a specified standard
• - Ability to be flexible in approach to work
• - Able to work effectively as part of a team
• - Understanding of patient confidentiality
• - Understanding of the need to keep and maintain accurate records

Desirable

• - Previous experience within a health setting.

Employer details

Employer name

Taunton Road Medical Centre

Address

12-16 Taunton Road

Bridgwater

Somerset

TA6 3LS

Employer's website

https://www.trmc.co.uk/ (Opens in a new tab)