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GP Receptionist

The Good Practice

Information:

This job is now closed

Job summary

We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience and knowledge of SystmOne/EMIS. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Main duties of the job

  • Managing a high volume of phone calls from patients and health care professionals
  • Greeting, checking in and booking appointments for patients at the front desk
  • Dealing with repeat prescription requests
  • Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
  • Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
  • Remaining patient and calm in often stressful situations
  • Scanning, filing and photocopying documents
  • Clerical support to GPs and the wider healthcare team (completing and processing referrals/documents)
  • Understand and disseminate NHS wider policies to patients when requested
  • Undertake any other additional duties appropriate to the post as requested by the management team
  • Support the practice team with patient wellbeing events patients coffee mornings/drinks

About us

We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.

We are a busy surgery with a diverse group of staff to reflect our diverse community.

We look forward to hearing from you.

Date posted

13 January 2025

Pay scheme

Other

Salary

£14.22 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2972-25-0000

Job locations

409 Kings Road

London

SW10 0LR


Job description

Job responsibilities

This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.

Job description

Job responsibilities

This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.

Person Specification

Qualifications

Essential

  • GCSE grade A to C (9-4) in English and Maths

Experience

Essential

  • Experience of working in a GP practice Experience of using SystmOne/EMIS
Person Specification

Qualifications

Essential

  • GCSE grade A to C (9-4) in English and Maths

Experience

Essential

  • Experience of working in a GP practice Experience of using SystmOne/EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Good Practice

Address

409 Kings Road

London

SW10 0LR


Employer's website

https://www.thegoodpractice.london/ (Opens in a new tab)

Employer details

Employer name

The Good Practice

Address

409 Kings Road

London

SW10 0LR


Employer's website

https://www.thegoodpractice.london/ (Opens in a new tab)

For questions about the job, contact:

Deputy Manager

Claire Perez

claire.perez4@nhs.net

02073511766

Date posted

13 January 2025

Pay scheme

Other

Salary

£14.22 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2972-25-0000

Job locations

409 Kings Road

London

SW10 0LR


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