GP Receptionist

Job description

Job responsibilities

WELCOME TO THE GOOD PRACTICE

We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.

We would like to recruit two receptionists/administrators to join our great team. We are a busy surgery with a diverse group of staff to reflect our diverse community.

We are looking for enthusiastic fast learners who have experience of working in an NHS environment. We offer a warm and lively working environment with a strong team spirit and the opportunity to develop your skills and contribute to our health and wellbeing programme for patients and staff.

We will interview candidates as applications come in. We are looking for two individuals; one full time and one-part time. Hours to be decided.

References and DBS checks will be required.

We look forward to hearing from you.

Duties & Responsibilities:

• Managing a high volume of phone calls from patients and health care professionals
• Greeting, checking in and booking appointments for patients at the front desk
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team (completing and processing referrals/documents)
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events patients coffee mornings/drinks

Person Specification

• Excellent communication skills and telephone manner
• Punctual timekeeper
• A polite and caring attitude
• A well-presented and professional appearance

Excellent team working skills

Undertake full training and keen to learn new skills

DSB checked

Flexible to cover some Saturday morning for clinics and staff holiday and sickness

Essential

Experience of working in an NHS setting

Familiarity with NHS performance targets

Experience of working with Emis or SystmOne

Evidenced understanding of GDPR and General IT security

Good standard of GCSEs including Maths and English

Proficient user of MS Outlook, Excel & Word & other platforms

Confidentiality:

The post holders will adhere to NHS and The Good Practice confidentiality policies at all times.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act in a strictly confident manor

Equality and Diversity:

The post-holders will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with The Good Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Benefits:

• Company pension
• Flexitime
• Performance related bonus
• Store discount

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Some Saturday morning clinics
• Overtime
• Part time and Full time available

Work Location: In person

Application deadline: 20/09/2023

PLEASE NOTE

We are receiving an extremely high volume of applications. To stand the best chance of being invited to interview, please tell us why you want this job and what you can bring to the practice - make your application stand out!

Person Specification

Qualifications

Essential

• Excellent communication skills and telephone manner
• Punctual timekeeper
• A polite and caring attitude
• A well-presented and professional appearance
• Excellent team working skills
• Undertake full training and keen to learn new skills
• DSB checked
• Flexible to cover some Saturday morning for clinics and staff holiday and sickness
• Essential
• Experience of working in an NHS setting
• Familiarity with NHS performance targets
• Experience of working with Emis or SystmOne
• Evidenced understanding of GDPR and General IT security
• Good standard of GCSEs including Maths and English
• Proficient user of MS Outlook, Excel & Word & other platforms

Qualifications

Essential

• Excellent communication skills and telephone manner
• Punctual timekeeper
• A polite and caring attitude
• A well-presented and professional appearance
• Excellent team working skills
• Undertake full training and keen to learn new skills
• DSB checked
• Flexible to cover some Saturday morning for clinics and staff holiday and sickness
• Experience of working in an NHS setting
• Familiarity with NHS performance targets
• Experience of working with Emis or SystmOne
• Evidenced understanding of GDPR and General IT security
• Good standard of GCSEs including Maths and English
• Proficient user of MS Outlook, Excel & Word & other platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Good Practice

Address

409 Kings Road

London

SW10 0LR

Employer's website

https://www.thegoodpractice.london/ (Opens in a new tab)