Go back
Bird In Eye Surgery

Receptionist

The closing date is 17 September 2025

Apply for this job

Job summary

We are looking for an enthusiastic receptionist to join our friendly and welcoming team, uniquely based in Uckfield Community Hospital.

Main duties of the job

You will be the first point of contact, both face-to-face and over the telephone and must have a professional, empathetic and personable manner.

The role will involve a variety of administrative duties to support the clinical team and smooth running of the practice.

About us

We are a three-partner practice, based in semi-rural Uckfield, and currently have a practice population of 8000 patients.

We have a CQC rating of "good" and our recent GP patient survey overall experience was rated at 87%, against a national average of 67%

All staff are well supported by a strong management team, who value the importance of work/life balance.

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2958-25-0000

Job locations

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW


Job description

Job responsibilities

Below details some of the main responsibilities and duties -

- answer general queries and guide patients with practice procedures

- arrange appointments

- signpost patients to the most appropriate service

- support patients with registering at our surgery

- answering the telephone and greeting patients at the reception desk, always maintaining the highest level of professionalism

Job description

Job responsibilities

Below details some of the main responsibilities and duties -

- answer general queries and guide patients with practice procedures

- arrange appointments

- signpost patients to the most appropriate service

- support patients with registering at our surgery

- answering the telephone and greeting patients at the reception desk, always maintaining the highest level of professionalism

Person Specification

Qualifications

Essential

  • Excellent communication skills
  • Ability to work under pressure
  • Adherence to the strict confidentiality policy
  • Available to work 25 hours per week, 5 hours per day, working a variety of shifts between 7.30am and 8pm. These are agreed at least one month in advance.

Desirable

  • Previous experience in a GP environment would be desirable, but not essential for the right candidate as full training will be provided.
  • Experience of working with patients/the public
Person Specification

Qualifications

Essential

  • Excellent communication skills
  • Ability to work under pressure
  • Adherence to the strict confidentiality policy
  • Available to work 25 hours per week, 5 hours per day, working a variety of shifts between 7.30am and 8pm. These are agreed at least one month in advance.

Desirable

  • Previous experience in a GP environment would be desirable, but not essential for the right candidate as full training will be provided.
  • Experience of working with patients/the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bird In Eye Surgery

Address

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW


Employer's website

https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bird In Eye Surgery

Address

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW


Employer's website

https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Tessa Edwards

tessa.edwards@nhs.net

01825763196

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2958-25-0000

Job locations

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW


Supporting documents

Privacy notice

Bird In Eye Surgery's privacy notice (opens in a new tab)