Job summary
This is a fast paced, complex, multi-tasking role. A great deal of self-motivation, initiative and common sense is required. We are looking for a dedicated, hard-working person who is a team player and likes a challenge.
We are looking for someone to work as part of a team, based within the reception department, providing essential support to various members of the practice and being first contact for patients. You must have an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Team work is key in this role. Attention to detail and fast/accurate keyboard skills are essential. This is a very active role. Full training and support provided in-house.
The UEA Medical Centre is an independent NHS GP practice, situated on the campus of the University of East Anglia about 4 miles to the West of the centre of Norwich. As well as being a PMS practice within NHS Norfolk, offering all normal NHS requirements, we provide many additional services to the university.
We look after circa 20,000 patients. We are a member of Central Norwich Primary Care Network and have attached staff from the PCN also providing support/services to our patients.
£11.44 per hour, rising to £12.21 in April (actual salary based on 24hrs per week = £14,277, rising to £15,238 per annum)
Pay review at 6 months if successful probationary period, followed by annual review thereafter.
Main duties of the job
Key Skills Required
- 5 GCSEs at Grade C (5+) or above including Maths and English
(essential)
- Experience dealing with public (essential)
- Experience with computers (essential)
- Previous clerical experience (desirable)
- Reception experience (desirable)
- Primary care/PCN experience (desirable)
Personal Qualities Required
- Enthusiasm and motivation
- Pleasant telephone manner
- Ability to learn quickly
- Attention to detail and accuracy
- Ability to work unsupervised
About us
Benefits include:
- Free onsite parking
- NHS pension scheme
- Comprehensive induction
- Study leave/training budget to support development
- In-house training programmes
- Occupational sick pay scheme (over and above statutory sick
pay)
- Excellent working environment and organised, supportive
practice
- Access to Blue Light card NHS discounts and savings,
including discounted membership to the award winning Sportspark on campus
- Access to UEA discounts and savings, including heavily
discounted bus passes!
- 4 weeks annual leave (rising to 5 weeks annual leave after 2
years service) + share of bank holidays. Continuity of service will be
considered in some cases for those already working in the NHS for >2 years.
Due to our peak and trough workload (which varies over university term and
vacation) there are some restrictions on taking annual leave in university term
time.
Job description
Job responsibilities
The majority of all of our patients have never had to book their own appointment or use NHS services directly themselves and need guidance and education on the most appropriate services for their needs and how to access these.
As well as dealing with patients, there is contact with many other outside agencies such as the UEA, hospitals, ambulance service, pharmacies and internal staff. Helping to maintain a close and efficient working relationship between all as appropriate, whilst adhering to GDPR (data protection) and confidentiality. Assisting with appropriate management of patient appointments into a variety of doctor, nursing and other specialist and external clinics, deal with enquiries, assist with medication management (requests, queries etc), signposting where appropriate to other NHS services, process new patient registrations and other administrative duties.
- Key holder - opening premises and setting up reception for
the day, close down and lock up
- Dealing with patient queries and requests over the phone and
face to face in reception
- Booking patients into various types of clinics for routine
and urgent appointments
- Sending clinical questionnaires, text messages accordingly
- Acting as a chaperone for doctors/nurses where requested
- Use initiative to decide the most appropriate appointment
type for each patient enquiry and signposting to other services, as appropriate
- Answering general enquiries, explaining surgery procedures,
transferring and directing phone calls around the practice as appropriate,
taking and delivering messages promptly, dealing with tasks (internal message)
correspondence
- Repeat prescription management taking and processing
requests for repeat prescriptions. Reviewing usage and processing within
administrative guidelines
- Receiving and directing patients on arrival in a courteous
and efficient manner as appropriate
- Workflow (ie scanning, data input) of documents relating to
patient medical records
- Updating patient contact information and entering data onto
medical records
- Registering new patients and temporary residents including
entering data onto computerised system
- File management and re-organising individual patients
records
- Assist with recalls for various vaccinations/boosters
- Ensuring that reception area and waiting room are left tidy
and secure, ready for use by incoming colleagues, together with information
about any unresolved or urgent matters
- Restocking of supplies
- Scanning and photocopying documents as required
- Supporting colleagues with training new staff where
appropriate
- Any other duties appropriate to the post including a share
of sanitising premises in accordance with infection control guidelines, plus
assisting with covid vaccination clinics (admin) in practice/offsite (if
required). Job description not exhaustive
This is a fast paced, complex, active role.Full training and support provided in-house.
Job description
Job responsibilities
The majority of all of our patients have never had to book their own appointment or use NHS services directly themselves and need guidance and education on the most appropriate services for their needs and how to access these.
As well as dealing with patients, there is contact with many other outside agencies such as the UEA, hospitals, ambulance service, pharmacies and internal staff. Helping to maintain a close and efficient working relationship between all as appropriate, whilst adhering to GDPR (data protection) and confidentiality. Assisting with appropriate management of patient appointments into a variety of doctor, nursing and other specialist and external clinics, deal with enquiries, assist with medication management (requests, queries etc), signposting where appropriate to other NHS services, process new patient registrations and other administrative duties.
- Key holder - opening premises and setting up reception for
the day, close down and lock up
- Dealing with patient queries and requests over the phone and
face to face in reception
- Booking patients into various types of clinics for routine
and urgent appointments
- Sending clinical questionnaires, text messages accordingly
- Acting as a chaperone for doctors/nurses where requested
- Use initiative to decide the most appropriate appointment
type for each patient enquiry and signposting to other services, as appropriate
- Answering general enquiries, explaining surgery procedures,
transferring and directing phone calls around the practice as appropriate,
taking and delivering messages promptly, dealing with tasks (internal message)
correspondence
- Repeat prescription management taking and processing
requests for repeat prescriptions. Reviewing usage and processing within
administrative guidelines
- Receiving and directing patients on arrival in a courteous
and efficient manner as appropriate
- Workflow (ie scanning, data input) of documents relating to
patient medical records
- Updating patient contact information and entering data onto
medical records
- Registering new patients and temporary residents including
entering data onto computerised system
- File management and re-organising individual patients
records
- Assist with recalls for various vaccinations/boosters
- Ensuring that reception area and waiting room are left tidy
and secure, ready for use by incoming colleagues, together with information
about any unresolved or urgent matters
- Restocking of supplies
- Scanning and photocopying documents as required
- Supporting colleagues with training new staff where
appropriate
- Any other duties appropriate to the post including a share
of sanitising premises in accordance with infection control guidelines, plus
assisting with covid vaccination clinics (admin) in practice/offsite (if
required). Job description not exhaustive
This is a fast paced, complex, active role.Full training and support provided in-house.
Person Specification
Qualifications
Essential
- 5 GCSEs/O Levels at Grade C or above (including Maths & English)
Experience
Essential
- Experience dealing with the public
- Experience with computers
- Enthusiasm and motivation
- Pleasant telephone manner
- Ability to learn quickly
- Attention to detail and accuracy
- Ability to work unsupervised
Desirable
- Previous clerical experience
- Reception experience
- Primary care/PCN experience
Person Specification
Qualifications
Essential
- 5 GCSEs/O Levels at Grade C or above (including Maths & English)
Experience
Essential
- Experience dealing with the public
- Experience with computers
- Enthusiasm and motivation
- Pleasant telephone manner
- Ability to learn quickly
- Attention to detail and accuracy
- Ability to work unsupervised
Desirable
- Previous clerical experience
- Reception experience
- Primary care/PCN experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
