Patient Records Administrator

Job summary

This is a complex, multi-tasking administrative role. A great deal of concentration, initiative and accuracy required. We are looking for a dedicated, hard working person who is a team player and likes a challenge.

We are looking for someone to join our admin team. You must have good keyboard skills, good attention to detail, an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Teamwork is key in this role. Full training and support provided in-house.

You will be responsible for adding and directing information/data within our clinical system, assisting patients with specialist enquires, liaising with outside organisations and performing basic IT troubleshooting. You will be required to adhere to GDPR (data protection) and confidentiality. Teamwork is essential, as is the ability to work autonomously. This role provides integral support to the Practice.

The UEA Medical Centre is an independent NHS GP practice, situated on the campus of the University of East Anglia about 4 miles to the West of the centre of Norwich. As well as being a PMS practice within NHS Norfolk, offering all normal NHS requirements, we provide many additional services to the university. We are a member of the Norwich Primary Care Network and we have attached staff from the PCN also providing support/services to our patients. We look after circa 20,000 patients.

Main duties of the job

Key Skills Required

• 5 GCSEs or equivalent at Grade 5 or above, and must include Maths and English (essential)
• Attention to detail, speed and accuracy (essential)
• Experience with computers (essential)
• Experience with Microsoft Office - excel, word, outlook (essential)
• Organised and methodical (essential)
• Good communication skills (essential)
• Database experience (desirable)
• Data entry experience (desirable)
• Experience in a medical setting (desirable)
• Knowledge of medical terminology (desirable)

Personal Qualities Required

• Enthusiasm and motivation
• Attention to detail and accuracy
• Pleasant telephone manner
• Ability to work unsupervised
• Ability to learn quickly
• Initiative

About us

Benefits include

• Free onsite parking
• NHS pension scheme
• Comprehensive induction
• Study leave/training budget to support development
• In-house training programmes
• Occupational sick pay scheme (over and above statutory sick pay)
• Excellent working environment and supportive practice
• Access to Blue Light card NHS discounts and savings, including discounted membership to the award winning Sportspark on campus
• Access to UEA discounts and savings, including heavily discounted bus passes!
• 4 weeks annual leave + share of bank holidays. Due to our peak and trough workload (which varies over university term and vacation) there are some restrictions on taking annual leave in university term time.