GP Assistant - Admin

Job description

Job responsibilities

• Processing all incoming and outgoing correspondence; clinical and non-clinical, paper and electronic
• Audio typing clinical referrals, medical reports, medical certificates, general correspondence as requested
• Dealing with and troubleshooting and managing queries from doctors using a variety of communications (SystmOne, GP patient tasks, Outlook, Crescendo etc)
• Liaising with patients on behalf of the GPs. Liaising with hospital secretaries and out-patient services regarding consultant appointments for both NHS and private patients.
• Managing and processing medical reports logging requests, preparing dictated reports and invoices
• Managing, booking and monitoring appointments for all UMS consultant referrals on the national electronic booking system
• Maintaining accurate electronic records of all verbal and written communication within organisational systems (Clinical SystmOne, spreadsheets)
• Liaising with the UEA and Student Services, being mindful of confidentiality at all times.
• Coding medical records
• Assist with the registration of new patients
• Using own initiative to work out answers to queries, making phone calls to outside agencies when necessary eg; chasing up clinic letters locally and in other parts of UK, finding out when appointments will be.
• Managing and processing university medical certificates
• Redacting medical records (SARS subject access requests) accordingly and in line with protocols
• Chasing unpaid fees as requested by Business Manager
• Receiving and making telephone calls, taking/passing on messages accurately and timely in a courteous, professional manner.
• Maintaining internal and external telephone lists and contact details ensuring they are up to date
• Maintaining, receiving, ordering and accurately replenishing stationery stock
• Working with colleagues to help develop systems within the office to support the clinical and administrative staff, increase communication and increase time efficiency as the practice extends.
• To contribute towards an electronic filing system, to allow easy access to past work by all clinical and support staff to aid the practice to become more paperless
• Staff may be asked to undertake additional hours to cover for the holidays and illness of their colleagues.

Please note: This job description is not exhaustive. You will also be required to carry out any other duties appropriate to this post, under the direct of the Doctors and Management. Full training and support provided in-house. Confidentiality must be adhered to at all times. There are some restrictions on taking annual leave during our busiest periods.

Person Specification

Qualifications

Essential

• 5 GCSEs/O Levels at Grade C or above (including Maths & English)

Experience

Essential

• Office administration experience
• Excellent keyboard skills
• Experience dealing with public
• Enthusiasm and motivation
• Attention to detail and accuracy
• Ability to work in a team and autonomously
• Pleasant telephone manner
• Excellent communication skills
• Ability to learn quickly and prioritise
• Problem solving capabilities
• Dedication and reliability

Desirable

• Experience with SystmOne
• Experience within a clinical setting
• Strong multitasking skills
• Experience of medical terminology
• Audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

UEA Medical Centre

Address

University Of East Anglia

Earlham Road

Norwich

NR4 7TJ

Employer's website

https://www.umsuea.co.uk (Opens in a new tab)