Job summary
Swiss Cottage GP Surgery is a well-established NHS GP surgery in Camden with 20,500 registered patients. We are two friendly, supportive, training practices that have a record of good performance against local and national requirements, as well as a committed multi-professional team. We currently use the Emis Web clinical system.
This is a full time position (37.5 hours) working during our opening hours 07:45-18:30 Monday to Friday. We also offer extended hours on a Saturday 09:00-14:00. The salary will depend on the skills and experience of the candidate.
For immediate start.
Applicants must have the right to work in the EU as we are unable to provide sponsorship or assistance.
Employment subject to a standard DBS check.
Main duties of the job
The successful candidate will have and be able to demonstrate:
- Good customer service skills. Previous NHS GP Practice experience is desirable but not essential;
- Friendly and approachable manner;
- Experience of working in a team;
- Good telephone manner;
- Adept in using own initiative when working alone;
- Experience working in a busy environment;
- The ability to multitask and prioritise effectively whilst staying calm under pressure;
- Has a good understanding of confidentiality;
- Flexibility in working pattern and duties;
- Ability to cope with and manage change;
- Computer literate. EmisWeb familiarity is desirable but training will be provided.
About us
Swiss Cottage Surgery is are committed to providing the highest standard of patient-focused care in a responsive, supportive, integrated and courteous manner whilst ensuring that all staff and patients are treated with honesty, dignity and respect.
Job description
Job responsibilities
To assist in the day-to-day running of our reception, representing the Practice and its values centred on patient care. You will be the first point of contact, welcoming all who come in to use services at the Practice and sign-posting users of the service and visitors appropriately.
To manage all face to face and telephone contacts in a professional and courteous manner, and to assist patients to access the most appropriate healthcare professional, directing them and assisting them as appropriate
To provide general assistance and to help in the provision of administrative support to the clinical team and non-clinical team, to deal effectively with the general public, and to ensure that a high standard of patient care is maintained within the Practice as well as achieving targets set by the Practice.
Job description
Job responsibilities
To assist in the day-to-day running of our reception, representing the Practice and its values centred on patient care. You will be the first point of contact, welcoming all who come in to use services at the Practice and sign-posting users of the service and visitors appropriately.
To manage all face to face and telephone contacts in a professional and courteous manner, and to assist patients to access the most appropriate healthcare professional, directing them and assisting them as appropriate
To provide general assistance and to help in the provision of administrative support to the clinical team and non-clinical team, to deal effectively with the general public, and to ensure that a high standard of patient care is maintained within the Practice as well as achieving targets set by the Practice.
Person Specification
Experience
Essential
- - Good level of education to GCSE standard or equivalent (particularly English and Maths);
- - Computer literate with excellent keyboard skills;
- - Self-starter, able to work on own initiative, following set procedures and protocols;
- - Experience of working with general public;
- - An enquiring mind with a willingness to learn new skills and procedures;
- - Ability to organise own tasks and work systematically;
- - Working knowledge of Microsoft Office applications;
- - Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances;
- - Ability to respect confidentiality at all times;
- - Demonstrate an understanding and commitment to good standards of patient care;
- - Enjoys working as part of a Primary Care Team;
- - Sensitive to the concerns of others without being disproportionately influenced by them;
- - Flexible in approach to work and ability to cover colleagues during leave/busy periods;
- - Understanding of and commitment to Health & Safety in the workplace;
- - Be able to demonstrate an understanding and commitment to working within a large Primary Care Team;
- - Ability to remain calm under pressure;
- - Capable of working supervised and unsupervised;
- - Capable of consistent accuracy and concentration under pressure;
- - Objective and impartial;
- - Keen to learn new skills;
- - Able to remain friendly, polite, and helpful even when under pressure;
- - Self-motivated but aware of limits of authority;
- - Pragmatic approach to day to day irritations.
Desirable
- - GP Practice experience;
- -Reception/Customer Care experience;
- - Use of EmisWeb clinical system software.
Person Specification
Experience
Essential
- - Good level of education to GCSE standard or equivalent (particularly English and Maths);
- - Computer literate with excellent keyboard skills;
- - Self-starter, able to work on own initiative, following set procedures and protocols;
- - Experience of working with general public;
- - An enquiring mind with a willingness to learn new skills and procedures;
- - Ability to organise own tasks and work systematically;
- - Working knowledge of Microsoft Office applications;
- - Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances;
- - Ability to respect confidentiality at all times;
- - Demonstrate an understanding and commitment to good standards of patient care;
- - Enjoys working as part of a Primary Care Team;
- - Sensitive to the concerns of others without being disproportionately influenced by them;
- - Flexible in approach to work and ability to cover colleagues during leave/busy periods;
- - Understanding of and commitment to Health & Safety in the workplace;
- - Be able to demonstrate an understanding and commitment to working within a large Primary Care Team;
- - Ability to remain calm under pressure;
- - Capable of working supervised and unsupervised;
- - Capable of consistent accuracy and concentration under pressure;
- - Objective and impartial;
- - Keen to learn new skills;
- - Able to remain friendly, polite, and helpful even when under pressure;
- - Self-motivated but aware of limits of authority;
- - Pragmatic approach to day to day irritations.
Desirable
- - GP Practice experience;
- -Reception/Customer Care experience;
- - Use of EmisWeb clinical system software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
