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The James Cochrane Practice

Practice Administrator

The closing date is 08 March 2026

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Job summary

The Management Team at The James Cochrane Practice are seeking a Practice Administrator to support them in a variety of administrative tasks. This is a varied role - no two days will be the same. You'll help keep the practice running safely, efficiently, and compliantly whilst supporting a wide range of core functions.

Why you'll love working with us

  • A friendly, collaborative team who value what you do
  • Opportunities to build skills and develop within Primary Care
  • Generous annual leave plus Bank Holidays
  • Competitive NHS Pension Scheme

Main duties of the job

What were looking for

  • Confidence working with IT systems and learning new processes
  • Good communication skills
  • Strong organisational and administrative skills
  • Someone who can work independently and as part of a wider team
  • A proactive, positive and flexible approach. Youll need to prioritise, multitask, and stay calm when its busy
  • Ability to handle sensitive or confidential information professionally
  • Experience in General Practice administration is desirable, but not essential

What you'll be doing

  • Providing flexible administrative support to the management team
  • Supporting specific projects based on business needs
  • Helping us improve systems, processes, and patient experience

About us

We are a 2-site, part-dispensing practice in Kendal with around 17,500 patients, keen to attract caring, motivated, and passionate colleagues. We are a training practice with an active frailty and care home support team. We offer a wide range of enhanced services including minor surgery, women's health and menopause, coil/implant fitting, as well as Dermatology and ENT GPwER clinics.

We strive for a good work / life balance while achieving high-quality patient care and offer a fair allocation of work across all the GP team. We have a Quality Improvement culture, and continually develop our systems to respond to the changing environment of primary care, aiming to minimise administration workload and maximise job satisfaction to the benefit of our patients and our team.

We are a GP registrar and medical student training practice, an accredited Veteran Friendly practice, and a parkrun practice.

Details

Date posted

17 February 2026

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2946-26-0000

Job locations

Helme Chase Surgery

Burton Road

Kendal

Cumbria

LA9 7HR


Maude Street Surgery

Maude Street

Kendal

Cumbria

LA9 4QE


Job description

Job responsibilities

The Practice Administrator is responsible for providing valuable support and resource to the Practice Management Team. The role is flexible and responsive to the needs of the business, and specific projects may be tasked which could fall outside of the primary role.

The postholder is responsible to the Patient Services Manager but will liaise closely with other members of the Practice Management Team as appropriate, to meet business needs.

Practice Administration

Administration support as required, to meet the varying and changeable needs of the practice. Working in close liaison with Patient Services Manager.

Including, but not limited to:

Digital and IT Support

  • Systems support and maintenance (e.g.Emis, Docman, AccuRx, Microsoft Office)
  • General IT support and troubleshooting

Business and Operational Support

  • Supporting management led project activity as needed
  • Running searches and reports for clinical audits and data quality
  • Administrative support for system and process reviews
  • Ensuring administrative tasks are completed accurately and on time

Patient Engagement

  • Help run and develop our Patient Group
  • Producing and updating practice literature,(e.g. newsletters, leaflets, guides)
  • Assisting in health campaigns such as seasonal vaccination recall and clinics
  • Supporting patients with queries as needed
  • Updating and maintaining digital channels such as social media, website and waiting room screens

Communication

Using a variety of methods to communicate well with a range of stakeholders, including patients, other members of the practice team, and people from other organisations.

Job description

Job responsibilities

The Practice Administrator is responsible for providing valuable support and resource to the Practice Management Team. The role is flexible and responsive to the needs of the business, and specific projects may be tasked which could fall outside of the primary role.

The postholder is responsible to the Patient Services Manager but will liaise closely with other members of the Practice Management Team as appropriate, to meet business needs.

Practice Administration

Administration support as required, to meet the varying and changeable needs of the practice. Working in close liaison with Patient Services Manager.

Including, but not limited to:

Digital and IT Support

  • Systems support and maintenance (e.g.Emis, Docman, AccuRx, Microsoft Office)
  • General IT support and troubleshooting

Business and Operational Support

  • Supporting management led project activity as needed
  • Running searches and reports for clinical audits and data quality
  • Administrative support for system and process reviews
  • Ensuring administrative tasks are completed accurately and on time

Patient Engagement

  • Help run and develop our Patient Group
  • Producing and updating practice literature,(e.g. newsletters, leaflets, guides)
  • Assisting in health campaigns such as seasonal vaccination recall and clinics
  • Supporting patients with queries as needed
  • Updating and maintaining digital channels such as social media, website and waiting room screens

Communication

Using a variety of methods to communicate well with a range of stakeholders, including patients, other members of the practice team, and people from other organisations.

Person Specification

Skills

Essential

  • Strong communication skills
  • IT literacy e.g. Word, Excel, Outlook
  • Ability to prioritise workload
  • Problem solving skills

Desirable

  • Website / social media content experience

Experience

Essential

  • Administrative experience in busy office environment
  • Experience handling confidential information

Desirable

  • Primary care or NHS experience
  • Experience supporting meetings

Qualifications

Essential

  • General education to A level or equivalent
Person Specification

Skills

Essential

  • Strong communication skills
  • IT literacy e.g. Word, Excel, Outlook
  • Ability to prioritise workload
  • Problem solving skills

Desirable

  • Website / social media content experience

Experience

Essential

  • Administrative experience in busy office environment
  • Experience handling confidential information

Desirable

  • Primary care or NHS experience
  • Experience supporting meetings

Qualifications

Essential

  • General education to A level or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The James Cochrane Practice

Address

Helme Chase Surgery

Burton Road

Kendal

Cumbria

LA9 7HR


Employer's website

https://www.jamescochranepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The James Cochrane Practice

Address

Helme Chase Surgery

Burton Road

Kendal

Cumbria

LA9 7HR


Employer's website

https://www.jamescochranepractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager

Victoria Taylor

victoria.taylor41@nhs.net

Details

Date posted

17 February 2026

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2946-26-0000

Job locations

Helme Chase Surgery

Burton Road

Kendal

Cumbria

LA9 7HR


Maude Street Surgery

Maude Street

Kendal

Cumbria

LA9 4QE


Supporting documents

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