Job summary
Would you like to work in a forward thinking, happy and well
organised GP Practice where youll feel part of the team, well supported and
enjoy genuine work-life balance?
The James Cochrane Practice has a long standing reputation for
excellent patient care, as the largest General Practice in the South Lakes area
we have a registered list of over 17,000 patients and operate from 2 sites in
Kendal. We are looking for an energetic and professional Care Navigator who is
proactive and works well on their own initiative to join our busy team.
Main duties of the job
You will
be required to maintain a professional and friendly manner and work well within
a large team. We are looking for someone with natural customer service skills
and the ability to understand and respond to individual patient needs, ensuring
that our patients are looked after at all times. Experience within a similar
role is desirable however full training will be given.
About us
We can offer you:
Access to the competitive NHS Pension Scheme
27 days annual leave plus Bank Holidays
Access to NHS discounts with many retailers and leisure
companies
Job description
Job responsibilities
Booking appointments
Supporting the clinical team with a
range of administrative tasks
Answering queries
Giving out test results
Checking patients in on the clinical
system
Greeting patients and other
Healthcare Professionals
Promoting the collection of patient
feedback
Medical administration
Job description
Job responsibilities
Booking appointments
Supporting the clinical team with a
range of administrative tasks
Answering queries
Giving out test results
Checking patients in on the clinical
system
Greeting patients and other
Healthcare Professionals
Promoting the collection of patient
feedback
Medical administration
Person Specification
Qualifications
Essential
- Educated to GCSE grade A-C equivalent in Maths and English
- Desire to learn and develop skills within the role
Desirable
- Competent user of Microsoft Office programmes
- Previous experience or training in Customer Service
- Evidence of continuing education / professional development
Experience
Essential
- Excellent customer service skills
- Friendly and outgoing personality
- Computer literate
- Empathetic and responsive to patient needs
- Ability to use own initiative
- Ability to communicate clearly
- Ability to think on your feet and under pressure
- A friendly, sympathetic and reassuring manner
- Discretion & Confidentiality
Desirable
- Previous experience in a similar role
- Knowledge of/experience in a healthcare setting
- Previous experience or training in Customer Service
Personal Qualities
Essential
- Professional demeanour and conduct
- Customer service focus
- Promotes organisational values
- Polite and confident
- Flexible and cooperative
- Flexibility regarding rotas and working patterns
- Flexibility in an environment where the workload is constantly changing and varied
- Ability to use own judgement, resourcefulness, and common sense in response to patients enquiries and requests
- Ability to work under time pressure
- Commitment to ongoing professional development
- Punctual and committed to supporting the team effort
- Sensitive and empathetic in distressing situations
- Initiative and Judgement (knowing when to ask for help)
Person Specification
Qualifications
Essential
- Educated to GCSE grade A-C equivalent in Maths and English
- Desire to learn and develop skills within the role
Desirable
- Competent user of Microsoft Office programmes
- Previous experience or training in Customer Service
- Evidence of continuing education / professional development
Experience
Essential
- Excellent customer service skills
- Friendly and outgoing personality
- Computer literate
- Empathetic and responsive to patient needs
- Ability to use own initiative
- Ability to communicate clearly
- Ability to think on your feet and under pressure
- A friendly, sympathetic and reassuring manner
- Discretion & Confidentiality
Desirable
- Previous experience in a similar role
- Knowledge of/experience in a healthcare setting
- Previous experience or training in Customer Service
Personal Qualities
Essential
- Professional demeanour and conduct
- Customer service focus
- Promotes organisational values
- Polite and confident
- Flexible and cooperative
- Flexibility regarding rotas and working patterns
- Flexibility in an environment where the workload is constantly changing and varied
- Ability to use own judgement, resourcefulness, and common sense in response to patients enquiries and requests
- Ability to work under time pressure
- Commitment to ongoing professional development
- Punctual and committed to supporting the team effort
- Sensitive and empathetic in distressing situations
- Initiative and Judgement (knowing when to ask for help)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
