Job summary
We are looking to appoint a receptionist to join our busy GP practice
who will be the first point of contact for patients, contractors, and visitors
as well as carrying out general admin tasks.
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies and procedures to
provide a comprehensive high quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working
our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
You should have a good understanding of IT, be a good
team player and have a flexible approach to work. Experience in General Practice is not essential as
full training will be given.
Main duties of the job
Your regular
duties in this role will be dealing with telephone, face to face and electronic
enquiries, booking and/or amending patient appointments and home visits,
contacting patients to provide information from the clinical team and assisting
patients to access our services and those available in the wider community.
About us
CH Medical is a General Practice serving a population
of approximately 12,700 based in the Chadderton area of Oldham, offering great
transport links, located close to the M60 motorway and offering on-site
parking.
We provide a forward thinking, innovative and friendly
working environment and support our team to develop a good work-life balance.
We are keen to support professional development and actively look for
opportunities to encourage and support clinical and non-clinical staff to
engage in developing new skills and areas of interest.
Our mission is to deliver quality holistic healthcare in a supportive and
empowering environment for our patients and staff.
Job description
Job responsibilities
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisors/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Job Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer system
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
Appointments
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
General Administration
- Having a thorough knowledge of all Practice procedures.
- Working in accordance of written protocols and procedures laid out in the Staff Handbook.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing and distributing incoming emails
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the reception supervisors, practice manager or partners.
- Undertake statutory and mandatory training as required.
Job description
Job responsibilities
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisors/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Job Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer system
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
Appointments
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
General Administration
- Having a thorough knowledge of all Practice procedures.
- Working in accordance of written protocols and procedures laid out in the Staff Handbook.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing and distributing incoming emails
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the reception supervisors, practice manager or partners.
- Undertake statutory and mandatory training as required.
Person Specification
Person Specification
Essential
- -Numerate, and IT literate including use of Word and Excel at least at basic level.
- -Good organisational skills.
- -Experience of dealing with members of the public.
- -Ability to understand and learn new software and administrative procedures.
- -Experience of complex administration in an office environment.
Desirable
- -Familiar with Emailing and the internet
- -Ability to work ideal hours as stated
- -Experience in using EMIS clinical software.
- -Good sickness record
- -Evidence of job stability
Person Specification
Person Specification
Essential
- -Numerate, and IT literate including use of Word and Excel at least at basic level.
- -Good organisational skills.
- -Experience of dealing with members of the public.
- -Ability to understand and learn new software and administrative procedures.
- -Experience of complex administration in an office environment.
Desirable
- -Familiar with Emailing and the internet
- -Ability to work ideal hours as stated
- -Experience in using EMIS clinical software.
- -Good sickness record
- -Evidence of job stability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
