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Parkview Medical Practice

Patient Care Advisor

The closing date is 26 December 2025

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Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The hours are -Monday to Friday

8am to 1:30pm morning one week

1:30pm-6:30pm afternoons 2nd week

Main duties of the job

  • Receiving patients consulting with members of Practice team.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Process appointment requests for same day and future appointments from patients by telephone and in person following practice procedures
  • Book appointments and recall ensuring sufficient information is recorded.

About us

We are a smallish practice with 5000+ patients working inside the Orford Jubilee Hub

We offer an NHS pension

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£16,000 a year ROP National Minimum

Contract

Permanent

Working pattern

Part-time

Reference number

A2942-25-0000

Job locations

Orford Jubilee Park

Orford

Warrington

WA2 8HE


Job description

Job responsibilities

  • Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.

    Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

  • Deal with home visit requests.

  • Respond to all queries and requests for assistance from patients and other visitors.

  • Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.

Secure premises and end of day, ensure the building is totally secured, lights off and alarm activated.

Job description

Job responsibilities

  • Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.

    Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

  • Deal with home visit requests.

  • Respond to all queries and requests for assistance from patients and other visitors.

  • Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.

Secure premises and end of day, ensure the building is totally secured, lights off and alarm activated.

Person Specification

Experience

Essential

  • Experience is not essential but can be beneficial

Desirable

  • Experience working in a GP Practice is an advantage bit not essential

Knowledge and skills

Essential

  • Good interpersonal and communications skills

Desirable

  • Basis IT Skills

Qualifications

Essential

  • GCSE grades A to C in English and Maths
  • NVQ level 2 not essential
  • Working with the public is an advantage but not essential as training is provided
Person Specification

Experience

Essential

  • Experience is not essential but can be beneficial

Desirable

  • Experience working in a GP Practice is an advantage bit not essential

Knowledge and skills

Essential

  • Good interpersonal and communications skills

Desirable

  • Basis IT Skills

Qualifications

Essential

  • GCSE grades A to C in English and Maths
  • NVQ level 2 not essential
  • Working with the public is an advantage but not essential as training is provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkview Medical Practice

Address

Orford Jubilee Park

Orford

Warrington

WA2 8HE


Employer's website

https://www.parkviewmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Parkview Medical Practice

Address

Orford Jubilee Park

Orford

Warrington

WA2 8HE


Employer's website

https://www.parkviewmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Secretary

Jeanette Vaughan

warccg.parkview@nhs.net

01925597812

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£16,000 a year ROP National Minimum

Contract

Permanent

Working pattern

Part-time

Reference number

A2942-25-0000

Job locations

Orford Jubilee Park

Orford

Warrington

WA2 8HE


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