Job summary
NHS GP SURGERY RECEPTIONIST
PART TIME
SALARY LIVING WAGE / NEGOTIABLE DEPENDING ON
EXPERIENCE
SOHO SQUARE GENERAL PRACTICE, W1D 3HZ
We are a friendly NHS GP Practice based in
Central London, just off Oxford Street and close to Tottenham Court Road
Station.
We are looking for a new Receptionist to join
our team and support the work of our clinical team to deliver a caring and
patient centred service.
Our ideal candidate should have previous
experience in a GP practice and be flexible with their working hours.
This is a part time role, working 13:00 to
18:30 Monday to Friday, however we are looking for a candidate who could be
available to work from 08:00 if necessary to cover holiday.
Application is by CV only and this must be
provided in a PDF format.
Please only apply if you have the required
previous experience.
Main duties of the job
Previous Experience using SystmOne will be an
advantage and a background in customer facings roles will be an advantage.
We are recruiting for a full time role and a
candidate who can be flexible with their working hours to cover sickness or
holiday.
You will be based on our Reception desk and
the main responsibility of the role is to provide excellent patient care by
answering queries and arranging patient appointments.
Our ideal candidate will have excellent
communication skills and will be experienced in dealing with a wide range of
patient queries
About us
We offer a friendly and supportive environment
with career progression and professional development for the right candidate.
You will receive a full induction with training
and support from our existing team of five non clinical staff.
Our practice has 7,000 patients and uses SystmOne.
Job description
Job responsibilities
POST
TITLE: GP Receptionist
RESPONSIBLE TO: Assistant
Practice Manager
Job responsibilities
Reception
- Answering telephone calls and dealing with
face-to-face enquiries
- Receiving and directing patients and
visitors to the Practice
- Keeping accurate records of patients
attending and those requiring visits
- Answering general patient enquiries
- Receiving and recording requests for home
visits
- Making new and follow-up appointments
- Pulling/filing notes and extracting/making
ready patients notes for surgeries if required
- Liaising between reception and the Doctors
during surgeries as appropriate
- Act as a Patient Chaperone as and when
required
- Receiving and recording messages for
Clinicians and other members of Internal Staff as required
Personal
- Be committed to own personal development by
maintaining an up to date training record and contributing to the annual review
process.
- Effectively manage own time and workload.
- Support the equality, diversity and rights
of patients, carers and colleagues.
- At all times, to understand and respect the
confidentiality and sensitivity of issues to do with patients, their care and
treatment.
- To be flexible within reason, to help cover
shifts in the event of holiday and sickness
- To inform and consult with Manager regularly
throughout the day to enable the efficient operation of Reception and
Administrative functions.
You will be required to undertake all other
duties that may be reasonably asked of you including supporting the work of the
Administration team when required.
Job description
Job responsibilities
POST
TITLE: GP Receptionist
RESPONSIBLE TO: Assistant
Practice Manager
Job responsibilities
Reception
- Answering telephone calls and dealing with
face-to-face enquiries
- Receiving and directing patients and
visitors to the Practice
- Keeping accurate records of patients
attending and those requiring visits
- Answering general patient enquiries
- Receiving and recording requests for home
visits
- Making new and follow-up appointments
- Pulling/filing notes and extracting/making
ready patients notes for surgeries if required
- Liaising between reception and the Doctors
during surgeries as appropriate
- Act as a Patient Chaperone as and when
required
- Receiving and recording messages for
Clinicians and other members of Internal Staff as required
Personal
- Be committed to own personal development by
maintaining an up to date training record and contributing to the annual review
process.
- Effectively manage own time and workload.
- Support the equality, diversity and rights
of patients, carers and colleagues.
- At all times, to understand and respect the
confidentiality and sensitivity of issues to do with patients, their care and
treatment.
- To be flexible within reason, to help cover
shifts in the event of holiday and sickness
- To inform and consult with Manager regularly
throughout the day to enable the efficient operation of Reception and
Administrative functions.
You will be required to undertake all other
duties that may be reasonably asked of you including supporting the work of the
Administration team when required.
Person Specification
Qualifications
Essential
- - Minimum 5 GCSEs or equivalent to include Maths and English
- - Good oral and written English communication skills
- - Good level of IT literacy
Experience
Essential
- At least 1 years experience working in an NHS GP Practice
Desirable
- - 2 years plus experience in a customer/patient facing environment
- - Experience of working with recognised Clinical System e.g SystmOne, EMIS
- - Previous experience in a GP or Healthcare environment
Person Specification
Qualifications
Essential
- - Minimum 5 GCSEs or equivalent to include Maths and English
- - Good oral and written English communication skills
- - Good level of IT literacy
Experience
Essential
- At least 1 years experience working in an NHS GP Practice
Desirable
- - 2 years plus experience in a customer/patient facing environment
- - Experience of working with recognised Clinical System e.g SystmOne, EMIS
- - Previous experience in a GP or Healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.