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Practice Receptionist

Bedworth Health Centre

Information:

This job is now closed

Job summary

We are looking to recruit an experienced Receptionist to help support our friendly team. This position is contracted to 25 hours per week, and the hours of work will be between 12pm and 6:30pm Monday - Friday. Overtime for holiday and sickness cover is a contractual requirement and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.

We are a large, busy GP surgery serving 21,000 patients.

This job listing may close early due to high volumes of applicants.

Main duties of the job

The purpose of the role is to:

Answer our busy telephone lines in a timely manner

Book appointments for patients and check patients in for appointments.

Process requests for Prescriptions.

Provide patients with non-urgent test results.

Deal with queries, directing patients to the appropriate person if required.

Facilitate communication to Doctors, Nurses and the Practice Management team.

Act as front-of-house, providing a helpful service to patients and other visitors.

About us

Bedworth Health Centre is the largest GP practice in North Warwickshire with a patient list size of over 21,000 patients. You would be joining a very supportive team of 14 receptionists and you will report to the Reception Team Leader and the Practice Managers.

Date posted

07 February 2024

Pay scheme

Other

Salary

£11.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2937-07022024

Job locations

High Street

Bedworth

CV12 8NQ


Job description

Job responsibilities

The role is varied, a few of the duties are listed but this is not exhaustive:

Opening up/locking-up of Practice premises and maintaining security.

Using the Practice's clinical computer system to manage the appointment system, process prescriptions and provide routine test results.

Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routine test results, providing information and handling a wide variety of enquiries.

Working on the Appointments / Results telephone line: booking, cancelling and changing appointments, providing routine test results, directing calls to the appropriate person and handling a wide variety of enquiries.

Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescription queries, working in conjunction with the Prescription Ordering Direct (POD) service, liaising with chemists and handling a wide variety of enquiries.

Taking comprehensive messages and passing them on to the appropriate person.

Conducting data processing / entry.

Ensuring accurate information is entered into patients notes.

Reading and responding to prescription e-mails.

Attending regular practice meetings.

Processing and distributing incoming (and outgoing) mail

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Coding entries on Practices clinical computer system.

Filing of patient paper notes.

Providing support to Senior Administrators with a wide variety of tasks such as Registrations and Recall Systems.

Any other duties as and when deemed necessary by the Practice Management team

Job description

Job responsibilities

The role is varied, a few of the duties are listed but this is not exhaustive:

Opening up/locking-up of Practice premises and maintaining security.

Using the Practice's clinical computer system to manage the appointment system, process prescriptions and provide routine test results.

Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routine test results, providing information and handling a wide variety of enquiries.

Working on the Appointments / Results telephone line: booking, cancelling and changing appointments, providing routine test results, directing calls to the appropriate person and handling a wide variety of enquiries.

Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescription queries, working in conjunction with the Prescription Ordering Direct (POD) service, liaising with chemists and handling a wide variety of enquiries.

Taking comprehensive messages and passing them on to the appropriate person.

Conducting data processing / entry.

Ensuring accurate information is entered into patients notes.

Reading and responding to prescription e-mails.

Attending regular practice meetings.

Processing and distributing incoming (and outgoing) mail

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Coding entries on Practices clinical computer system.

Filing of patient paper notes.

Providing support to Senior Administrators with a wide variety of tasks such as Registrations and Recall Systems.

Any other duties as and when deemed necessary by the Practice Management team

Person Specification

Qualifications

Essential

  • Experience of working as a receptionist in the NHS.
  • Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion.
  • To provide cover within the team for annual leave or holidays, as required.

Desirable

  • Administrative experience.
  • Customer service experience.

Experience

Essential

  • Experience of answering the telephone in a demanding and busy NHS organisation.

Desirable

  • Experience of working in a GP practice or other primary care setting.
Person Specification

Qualifications

Essential

  • Experience of working as a receptionist in the NHS.
  • Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion.
  • To provide cover within the team for annual leave or holidays, as required.

Desirable

  • Administrative experience.
  • Customer service experience.

Experience

Essential

  • Experience of answering the telephone in a demanding and busy NHS organisation.

Desirable

  • Experience of working in a GP practice or other primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bedworth Health Centre

Address

High Street

Bedworth

CV12 8NQ


Employer's website

https://www.bedworthhealthcentregps.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bedworth Health Centre

Address

High Street

Bedworth

CV12 8NQ


Employer's website

https://www.bedworthhealthcentregps.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Trainee Deputy Manager

Sian Harmer

02476315432

Date posted

07 February 2024

Pay scheme

Other

Salary

£11.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2937-07022024

Job locations

High Street

Bedworth

CV12 8NQ


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