Senior Administrator

Job summary

To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard. You will be responsible for the supervision of a team of administrative staff, ensuring all administrative duties are meeting the objectives of the practice, resolving, or referring problems as necessary.

Main duties of the job

Act as point of contact for Receptionists and Medical secretaries in terms of any operational, training or IT related issues;

Deal with more complex patient enquiries and respond to patient concerns or complaints;

Assist in maximising staff and team potential, ensuring all members are upskilled and working to the maximum effect;

Lead and support the front of house services to ensure excellent customer services;

Ensure that all Reception and Medical Secretary KPIs are achieved;

Report day to day information, to the Admin Team Leader;

Liaise and support the wider practice team including visitors;

Update appointment system for leave/duty changes due to sickness or holidays;

To monitor access on a daily basis, collecting and recording all relevant information,

Deputise for the Admin Team Leader during any absence by ensuring that duties are covered and that annual leave and sick leave is managed to ensure that adequate cover is in place for both Reception and Medical secretaries.

Understanding and promoting emergency procedures such as fire response and evacuation;

Report the incidence of events, incidents and accidents;

Ensuring that the Practice is opened and closed in a manner that maintains security for all staff on the premises;

Be a key holder;

Ensuring a high level of presentation is maintained in all areas

About us

We are a large, dynamic, friendly practice consisting of 4 Partners, 15 Salaried GPs, 5 Clinical Pharmacists, 1 Pharmacist Technician, 1 Nurse Manager, 2 Practice Nurses, 1 HCA, 2 Phlebotomists & 1 Physician Associate. We serve 25,000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester we do have a large student population.

We have a very strong team ethos and are looking for a committed and enthusiastic Senior Administrator who can bring their own valuable knowledge and skills to our Practice. We are a teaching Practice with a regular allocation of trainees, we also demonstrate strong performance in QOF, CQC and we play a lead role within our PCN.