Job summary
An exciting opportunity exits to join our large, thriving GP practice, as Practice Manager. The successful candidate will be part of a well-established management team responsible for the daily operation of our practice, servicing our c18,000 patients. We are a training practice, passionate about delivering exceptional care to our patients and nurturing and supporting our staff who all contribute to our patients care.
Ideally, you will have previous experience in practice management but if you have a proven track record of experience in managing multidisciplinary teams; can demonstrate a highly collaborative management style; have excellent interpersonal and communication skills and a flexible, proactive attitude to problem solving and a commitment to producing quality outputs, then we would welcome your application.
Main duties of the job
To manage the daily operation of the Practice ensuring that it provides patients with the highest possible administrative standards and that all staff are supported in delivering exceptional service.
To contribute to, and support Partners in strategic development of the Practice to ensure that it continues to provide a quality service to patients.
About us
Our practice is led by 5 GP partners and our 60 members of staff includes salaried GPs, nurses, pharmacists, PAs, a Patient Services Team, Data Management Team, Medical Administrators in addition to Finance and other administration roles.
We are the largest of the five practices in our PCN (North Camden Primary Care Network) and we enjoy an excellent working relationship with our colleagues in the PCN.
Job description
Job responsibilities
Title: Practice
Manager
Accountable
to: Partners
Reports
to: Partners
Direct
Reports: Patient Service
Team and Premises Manager,Data
Management Team Supervisor,Rota
Manager
Liaises
with: All staff,External third parties as required,Patients as required
PURPOSE
AND OBJECTIVES OF THE ROLE
To manage the daily
operation of the Practice ensuring that it provides patients with the highest
possible administrative standards and that all staff are supported in
delivering exceptional service. To
contribute to, and support Partners in strategic development of the Practice to
ensure that it continues to provide a quality service to patients.
RESPONSIBILITIES
- Keep up to date with developments and
changes within primary care.
- Lead and coordinate projects within the
practice.
- Overall management of all services.
- Liaise with the Business Manager on
matters pertaining to Practice finances.
- Manage relationship with Practices
landlord
DUTIES & TASKS
Support to Partners
- Ensure that the
Practice is compliant with its NHSE contractual obligations
- Attend Partners
meetings
- Provide advice
and support and keep Partners updated on Practice matters
- Ensure CQC
compliance
- Ensure Business
Continuity Plan is kept current
Communication
- Practice meetings, including management of
Significant Events process.
- Oversee Practice Website.
- Patient Comms with Management Support.
- Logging and notifying any confidentiality
breaches (letters to patients and notifying NHS digital
Practice Policies
HR
Manage
recruitment and ongoing development of staff to include:
- Maintaining up-to-date job descriptions.
- Production and placing job advertisements.
- Contracts, offer letters, reference
requests. DBS applications.
- Induction with new staff checking all
relevant documentation.
- Maintaining up to date staff handbooks.
- Staff immunisation status liaising with
nursing team to ensure all are up to date.
- Staff training making bookings and maintaining
logs, ensuring that compulsory regulatory training updating e.g. CPR, Fire
Marshalls, is completed as required, as well as any ad-hoc course training
identified.
- Staff Appraisal process, including feedback
surveys.
- Managing and setting up nursing team
appointment schedules.
- Work force reporting. Workforce planning to ensure a good skill
mix with staff having the appropriate level of training.Ensure that employment laws are adhered to
at all times
Complaints
Management
- Overseeing complaints with Management support, ensure complaints process is followed.
- Call recording searching for and finding
calls
- CCTV - checking for footage as and when required
PPG
- Support the
Chair and PPG in administration of meetings
External
Meetings
- Liaise with
landlord on lease and rent review issues and on other parties, as required,
regarding strategic premises issues.
- Represent the
Practice at all external meetings, as required
Finance
- Liaise with the Business
Manager on payroll and pensions, ensuring accurate reporting and submissions.
- Liaise with the Business
Manager and Partners on financial planning including but not limited to budget preparation.
- Liaise with
Business Manager and Partners to ensure the Practice explores all opportunities
to maximise income and reduce expenditure.
IT
- Oversee the
management of the Practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
General
- To provide cross
cover in the absence of the Business Manager
This job description is not exhaustive and may change
with the agreement of the Practice Manager and the Partners. The postholder should not be reasonably withhold
agreement to any change.
Job description
Job responsibilities
Title: Practice
Manager
Accountable
to: Partners
Reports
to: Partners
Direct
Reports: Patient Service
Team and Premises Manager,Data
Management Team Supervisor,Rota
Manager
Liaises
with: All staff,External third parties as required,Patients as required
PURPOSE
AND OBJECTIVES OF THE ROLE
To manage the daily
operation of the Practice ensuring that it provides patients with the highest
possible administrative standards and that all staff are supported in
delivering exceptional service. To
contribute to, and support Partners in strategic development of the Practice to
ensure that it continues to provide a quality service to patients.
RESPONSIBILITIES
- Keep up to date with developments and
changes within primary care.
- Lead and coordinate projects within the
practice.
- Overall management of all services.
- Liaise with the Business Manager on
matters pertaining to Practice finances.
- Manage relationship with Practices
landlord
DUTIES & TASKS
Support to Partners
- Ensure that the
Practice is compliant with its NHSE contractual obligations
- Attend Partners
meetings
- Provide advice
and support and keep Partners updated on Practice matters
- Ensure CQC
compliance
- Ensure Business
Continuity Plan is kept current
Communication
- Practice meetings, including management of
Significant Events process.
- Oversee Practice Website.
- Patient Comms with Management Support.
- Logging and notifying any confidentiality
breaches (letters to patients and notifying NHS digital
Practice Policies
HR
Manage
recruitment and ongoing development of staff to include:
- Maintaining up-to-date job descriptions.
- Production and placing job advertisements.
- Contracts, offer letters, reference
requests. DBS applications.
- Induction with new staff checking all
relevant documentation.
- Maintaining up to date staff handbooks.
- Staff immunisation status liaising with
nursing team to ensure all are up to date.
- Staff training making bookings and maintaining
logs, ensuring that compulsory regulatory training updating e.g. CPR, Fire
Marshalls, is completed as required, as well as any ad-hoc course training
identified.
- Staff Appraisal process, including feedback
surveys.
- Managing and setting up nursing team
appointment schedules.
- Work force reporting. Workforce planning to ensure a good skill
mix with staff having the appropriate level of training.Ensure that employment laws are adhered to
at all times
Complaints
Management
- Overseeing complaints with Management support, ensure complaints process is followed.
- Call recording searching for and finding
calls
- CCTV - checking for footage as and when required
PPG
- Support the
Chair and PPG in administration of meetings
External
Meetings
- Liaise with
landlord on lease and rent review issues and on other parties, as required,
regarding strategic premises issues.
- Represent the
Practice at all external meetings, as required
Finance
- Liaise with the Business
Manager on payroll and pensions, ensuring accurate reporting and submissions.
- Liaise with the Business
Manager and Partners on financial planning including but not limited to budget preparation.
- Liaise with
Business Manager and Partners to ensure the Practice explores all opportunities
to maximise income and reduce expenditure.
IT
- Oversee the
management of the Practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
General
- To provide cross
cover in the absence of the Business Manager
This job description is not exhaustive and may change
with the agreement of the Practice Manager and the Partners. The postholder should not be reasonably withhold
agreement to any change.
Person Specification
Experience
Essential
- Proven experience in management of multidisciplinary teams
- Proven experience of strong interpersonal management skills
- Project management skills
- Effective communication skills
- Ability to problem solve and to use own initiative.
- Ability to provide inspiring leadership that is collaborative and supportive
- Ability to work both independently and as part of a team.
- Ability to use discretion when dealing with confidential information.
Desirable
- Practice Management experience
- Flexible attitude and ability to quickly respond to fast changing demands of the role
Person Specification
Experience
Essential
- Proven experience in management of multidisciplinary teams
- Proven experience of strong interpersonal management skills
- Project management skills
- Effective communication skills
- Ability to problem solve and to use own initiative.
- Ability to provide inspiring leadership that is collaborative and supportive
- Ability to work both independently and as part of a team.
- Ability to use discretion when dealing with confidential information.
Desirable
- Practice Management experience
- Flexible attitude and ability to quickly respond to fast changing demands of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
