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Yorkshire Street Medical Centre

Medical Receptionist / Administrator

The closing date is 13 February 2026

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Job summary

We are looking for a medical receptionist/administrator to join our busy but friendly reception team. Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

22.5 hours per week (8-12.30, 8.30-1.00, 1.30-6.00 or 2.00-6.30pm on a rota basis

Salary: £12.50-13.37 per hour*

Holidays: 25-33 days* plus bank holidays(*depending on prev. NHS employment)

Main duties of the job

Duties and Responsibilities include:

Telephone duties

Face to face reception duties

Administrative duties

Prescription processing

Other General duties as required

Please see job description for further details.

About us

We are a GP practice with a list size of just over 7200. We have a fantastic reception/admin team who work hard, but also have some fun along the way. We are a practice committed to providing a great service for our patients and are looking for a friendly and confident person to compliment our team.

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A2930-26-0002

Job locations

80 YORKSHIRE STREET

BURNLEY

LANCASHIRE

BB11 3BT


Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

1.Making appointments and navigating patients to the most appropriate providers

2.Taking requests for prescriptions

3.Conveying messages both internal and external

4.Assisting with patient/visitor enquiries

5.Dealing with Home visit requests

6.Deal with general enquiries

7.Contacting other providers

Reception Duties

8.Register new patients and temporary residents

9.Greet and direct patients and visitors

10.Care navigation and appointments

11.Processing prescriptions requests

12.Ensure outstanding queries are explained and handed over to next shift, as necessary

13.Respond to needs of doctors and nurses during surgery

14Collect payments from patients for non-NHS services

15.Deal with general enquiries

Filing

16.General filing and scanning and photocopying

Prescriptions

17.Dealing with requests for repeat prescriptions

18.Raising prescriptions as per Practice protocols

19.Dealing with queries relating to repeat prescriptions

General

20.Input and extract information from Practice computer system

21.Observe health and safety guidelines and security at all times

22.Key holder responsibilities

23.Make refreshments for doctors and other team members, participate in washing up

24.Maintaining mandatory training/attending necessary training sessions

25Maintain confidentiality of all data and information

26.Maintain professionalism of both self and practice at all times

27.Any other reasonable duties as necessary

Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

1.Making appointments and navigating patients to the most appropriate providers

2.Taking requests for prescriptions

3.Conveying messages both internal and external

4.Assisting with patient/visitor enquiries

5.Dealing with Home visit requests

6.Deal with general enquiries

7.Contacting other providers

Reception Duties

8.Register new patients and temporary residents

9.Greet and direct patients and visitors

10.Care navigation and appointments

11.Processing prescriptions requests

12.Ensure outstanding queries are explained and handed over to next shift, as necessary

13.Respond to needs of doctors and nurses during surgery

14Collect payments from patients for non-NHS services

15.Deal with general enquiries

Filing

16.General filing and scanning and photocopying

Prescriptions

17.Dealing with requests for repeat prescriptions

18.Raising prescriptions as per Practice protocols

19.Dealing with queries relating to repeat prescriptions

General

20.Input and extract information from Practice computer system

21.Observe health and safety guidelines and security at all times

22.Key holder responsibilities

23.Make refreshments for doctors and other team members, participate in washing up

24.Maintaining mandatory training/attending necessary training sessions

25Maintain confidentiality of all data and information

26.Maintain professionalism of both self and practice at all times

27.Any other reasonable duties as necessary

Person Specification

Attributes

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above

Desirable

  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Experience

Essential

  • Experience of working with the general public
  • Experience of reception work

Desirable

  • Experience of working within General Practice

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
Person Specification

Attributes

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above

Desirable

  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Experience

Essential

  • Experience of working with the general public
  • Experience of reception work

Desirable

  • Experience of working within General Practice

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Street Medical Centre

Address

80 YORKSHIRE STREET

BURNLEY

LANCASHIRE

BB11 3BT


Employer's website

https://www.ourdoctors.co.uk (Opens in a new tab)

Employer details

Employer name

Yorkshire Street Medical Centre

Address

80 YORKSHIRE STREET

BURNLEY

LANCASHIRE

BB11 3BT


Employer's website

https://www.ourdoctors.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Leanne Wright

leanne.wright@nhs.net

01282501413

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A2930-26-0002

Job locations

80 YORKSHIRE STREET

BURNLEY

LANCASHIRE

BB11 3BT


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