Medical Secretary / Administrator

Job description

Job responsibilities

Job Description Medical Secretary/Administrator

Job Title: Medical Secretary/Administrator Responsible to: Practice Manager Job Purpose: To be a friendly and effective point of contact for our patients and to also provide secretarial and administrative support to the practice team.

We are looking for a medical secretary/administrator to join our busy but friendly team. Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

30 hours per week (Times and days negotiable but will require 8am starts)

Holidays: 25-33 days* plus bank holidays

(*depending on prev. NHS employment)

Duties and Responsibilities

Telephone Duties

1. Making appointments and navigating patients to the most appropriate providers

2. Conveying messages both internal and external

3. Assisting with patient/visitor enquiries

4. Contacting other providers

Secretarial Duties

5. Provide secretarial services (via the choose and book system) for the clinical team to facilitate NHS and private referrals.

6. Provide information to enable the clinicians to make informed decisions regarding appropriate care for patients.

7. Data entry of incoming correspondence onto patient records.

8. Scanning of external correspondence to the clinical system.

9. Ensure outstanding queries are explained and handed over to next shift, as necessary

10. Use of internal and external email connections to provide communication with other services.

11. Regularly update own knowledge of local Trust Consultants to ensure patients are directed appropriately.

Administration Duties 12. To take a lead administrative role in GSF monitoring

13. Monitoring and processing of safeguarding documentation.

14. Summarising of patient notes onto the EMIS system.

15. To act as a backup to the reception team during busy periods.

General

16. Observe health and safety guidelines and security at all times

17. Maintaining mandatory training/attending necessary training sessions

18. Maintain confidentiality of all data and information

19. Maintain professionalism of both self and practice at all times

20. Any other reasonable duties as necessary

Person Specification Medical Secretary/Administrator

Qualifications:

Essential: Good standard of general education GCSE Mathematics C or above GCSE English C or above

Desirable: AMSPAR certificate NVQII in Customer Care CLAIT/other IT Qualification

Experience:

Essential - Experience of working with the general public

Experience in a secretarial role

Experience of working within General Practice

Skills:

Essential: Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills

Behaviours:

Essential: Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality

Knowledge:

Desirable: Knowledge of EMIS

Job Types: Part-time, Permanent

Pay: £14.28-£15.68 per hour based on experience.

Expected hours: 30 per week

Benefits:

• Free parking

Schedule:

• Monday to Friday

Person Specification

Qualifications

Essential

• Qualifications:
• Essential: Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• Desirable: AMSPAR certificate
• NVQII in Customer Care
• CLAIT/other IT Qualification
• Experience:
• Essential - Experience of working with the general public
• Experience in a secretarial role
• Experience of working within General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Street Medical Centre

Address

80 YORKSHIRE STREET

BURNLEY

LANCASHIRE

BB11 3BT

Employer's website

https://www.ourdoctors.co.uk (Opens in a new tab)