Job responsibilities
Job Title: Medical Receptionist
Responsible to: Practice Manager
Job Overview:
To provide a high quality reception service to all users in
a professional, courteous and efficient way.
Be the first point of contact for the practice projecting a
positive, friendly image to all service users either in person or over the
telephone and direct them to the most appropriate service for their needs.
Responsibilities
Reception
Greet and direct patients and
visitors
Make appointments both in person
and over the telephone
Deal with requests for home
visits according to the practice protocol
Deal with general enquires from
patients and external agencies
General assistance to practice
team and respond to the needs of the doctors/nurses during surgery
Process daily tasks received from
patients and team members
Give out test results following
GP instructions
Administration
Registration of patients
Return medical records for
patients who are deceased/leaving the practice
Processing patient change of
address
When required process incoming
mail
Scanning of hospital letters
Prepare outgoing mail
Input and extract data from the
practice computer system
Prescriptions
Process repeat prescriptions in
accordance with the practice policy
Hand out repeat prescriptions
ensuring patient identity is verified
Deal with prescriptions queries from
patients and pharmacies
General
Keep the waiting area and
reception tidy at all times
Make refreshments for doctors,
other team members or visitors to the practice as requested
Ensure consulting rooms are well
stocked
Any other reasonable duties
assigned by manager
Confidentiality
Patients trust us with and allow us to gather sensitive
information in relation to their health care needs. They have a right to expect that staff will
respect their privacy and act accordingly
In line with their daily duties the employee may have
information relating to patients and their carer, practice staff and other
healthcare workers. They may also have
access to information relating to the practice as a business. All such information is strictly
confidential.
Information relating to patients, carers, colleagues,
healthcare workers or any business matters may only be shared with authorised
persons and in accordance with the practice policies and procedures in relation
to confidentiality.
Health and Safety
The employee will observe health and safety guidelines at
all times and report any potential risks identified.
Equality and
Diversity
The employee will support the equality, diversity and rights
of patients, carers and colleagues and respect the privacy, dignity, needs and
beliefs of patients, carers and colleagues