Practice Adminstrator

Job description

Job responsibilities

To process incoming documents received via the practice workflow system and the practice email account.

Scanning of paper documents

To ensure correct coding of clinical correspondence in line with practice protocol

To review and respond to items in the generic email account

To receive and process Safeguarding requests adhering to the allocated time frames

To deal with patient and clinician queries relating to patient care, treatment and referrals and highlight any issues as appropriate

To respond to tasks including patient notes issued by those within the practice and extended access hub ensuring that urgent tasks are processed in a timely manner

Taking calls in a professional manner from patients and external organisations responding to queries and updating records as appropriate

Ordering of practice stationary

Covering other administrative roles during annual leave and sickness

Person Specification

Experience

Essential

• Experience of a front line, customer facing position or varied administrative role with suitable transferable skills
• Experience of working to set guidelines, protocols and procedures
• Good team working skills and experience

Desirable

• Experience of working in the NHS/general practice
• Experience of working in a multi-disciplinary team

Knowledge and Skills

Essential

• Excellent communication skills and telephone manner
• Ability to work in a busy environment and to prioritise and complete a
• broad range of tasks effectively and efficiently and to tight deadlines
• Ability to organise, motivate and support colleagues incl new starters
• Ability to listen and empathise
• Ability to learn new software and systems and cascade learning to others
• Good working knowledge of Microsoft office applications
• Experience of using Microsoft office applications and good keyboard skills

Desirable

• Experience of using Systm1 web clinical system
• Experience of scanning and document management systems

Qualifications

Essential

• GCSE Maths and English at grade C or subsequent equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Farm Surgery

Address

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS

Employer's website

https://www.westfarmsurgery.nhs.uk/ (Opens in a new tab)