Medical Receptionist

Job description

Job responsibilities

Job Overview

To provide a high quality reception service to all users in a professional, courteous and efficient way.

Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.

Responsibilities

Reception

Greet and direct patients and visitors

Make appointments both in person and over the telephone

Deal with requests for home visits according to the practice protocol

Deal with general enquires from patients and external agencies

General assistance to practice team and respond to the needs of the doctors/nurses during surgery

Process daily tasks received from patients and team members

Give out test results following GP instructions

Administration

Registration of patients

Return medical records for patients who are deceased/leaving the practice

Processing patient change of address

When required process incoming mail

Scanning of hospital letters

Prepare outgoing mail

Input and extract data from the practice computer system

Prescriptions

Process repeat prescriptions in accordance with the practice policy

Hand out repeat prescriptions ensuring patient identity is verified

Deal with prescriptions queries from patients and pharmacies

General

Keep the waiting area and reception tidy at all times

Make refreshments for doctors, other team members or visitors to the practice as requested

Ensure consulting rooms are well stocked

Any other reasonable duties assigned by manager

Confidentiality

Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly

In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential.

Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.

Health and Safety

The employee will observe health and safety guidelines at all times and report any potential risks identified.

Equality and Diversity

The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Keyboard skills
• Microsoft Office
• Good communication skills

Desirable

• NVQ2 Administration or NVQ 3 Customer Service
• Systm1 Experience

Experience

Essential

• General office skills
• Awareness of confidentiality
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Be able to work accurately
• Be able to work in a busy environment

Desirable

• Experience of working in a medical or primary care setting
• Computer literate with an ability to use the required GP clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Farm Surgery

Address

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS

Employer's website

https://www.westfarmsurgery.nhs.uk/ (Opens in a new tab)