Receptionist

Job summary

The role of the Receptionist is to be a member of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients, in person or by telephone, are handled efficiently and courteously. Record keeping and distribution of documents should be undertaken efficiently and promptly. The role involves liaison with the doctors and other members of staff in a clear and logical manner.

We are looking for 1 or 2 Receptionists to join our small friendly team based in Ickenham and Ruislip. We are a small to medium sized GP Surgery and have approximately <5000 patients. This role would suit someone with NHS / Patient or Customer Care experience as you will be in daily contact with patients and carers. This role is primarily based in Ickenham but there may be some shifts that requires you to work in our Ruislip Surgery. You may also be required to cover both sites as and when required.

We are looking for someone who is reliable and committed to the hours detailed. Please note the hours are not flexible and cannot be adapted due to the operational time of the Surgery so first and foremost it would be useful to check the times and days of the shifts work for your lifestyle before pursuing with the application. Punctuality and reliability will be key to this role as a key holder you are expected to open and close the Surgery at the specific times.

Main duties of the job

Booking of appointments by phone, online and in person

Dealing with patient queries and concerns and giving sensible advice.

Processing prescriptions

Registering new patients.

Opening post and incoming emails.

Arranging transport

Filing and scanning correspondence

Opening and closing the premises

Calling Helpdesks for support with IT Services

Receipt of specimens ready for collection.

Helping with cover for holiday and sickness

About us

We are a small friendly team of approximately 15 members of staff including clinicians across both sites in Ickenham and Ruislip. We have a team of 4 Receptionists who work alongside each other in a supportive way. Most of the staff are part-time and have their own sessions and shifts they work towards.

We can offer a permanent contract, a varied job and a satisfying role when dealing and helping patients and staff. We have a great NHS Pension Scheme as well as NHS Discounts on local High Streets.