Receptionist

Job description

Job responsibilities

Job Description - Receptionist

Accountable to Assistant Practice Manager / Practice Manager

The role of the receptionist is to be a member of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients, in person or by telephone, are handled efficiently and courteously. Record keeping and distribution of documents should be undertaken efficiently and promptly. The role involves liaison with the doctors and other members of staff in a clear and logical manner.

Principal Responsibilities

1. To welcome patients and others to surgery

2. To prepare for each surgery, ensuring consulting rooms have been put in order

3. To give such assistance to the Doctor and Nurse as may be requested to ensure the smooth running of surgeries.

4. To book appointments for patients calling at the surgery and by phone and making contact with patients when there is a need for appointments to be rebooked

5. To deal with telephone calls which do not involve booking appointments you are expected to handle such calls dealing with administration matters and giving sensible advice to patients.

6. To prepare repeat prescriptions and to take details of prescriptions required without appointment, checking allergy details.

7. To register new patients, handing out practice details and booklet to new regular patients and make arrangements regarding an initial health check for new patients.

8. To open incoming post, date stamping on receipt and scanning at after post has been seen by doctor. Prepare outgoing post as necessary.

9. To arrange transport when patients are hospitalised

10. To file away any notes that have been needed for consultations and to file correspondence and results into patient notes.

11. To open and close the surgery premises when required to do so ensuring adequate security is maintained

12. To operate the computer as and when necessary, referring to Emisweb / IT Helpdesk for advice when breakdowns occur.

13. To receive patient specimens and place for collection by health service courier desk

14. To carry out additional sessions to cover for holiday and sickness absence of other staff

15. To keep confidential the affairs of the practice and its patients

16. To observe Practice Guidelines on Health and Safety

17. File the computer record of scanned post to patient computer files

18. To develop this job description in consultation with the practice manager

Person Specification

Qualifications

Essential

• Good literacy, numeracy and IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

King Edwards & Swakeleys Road Medical Centre

Address

93 Swakeleys Road

Ickenham

Middlesex

UB10 8DQ

Employer's website

https://www.kingedwardsandswakeleysmc.nhs.uk/ (Opens in a new tab)