Support Services Manager

Job description

Job responsibilities

JOB DETAILS

TITLE: Support Services Manager

HOURS OF WORK: 32 Hrs per week

SALARY: £27,375 - £29,330

DIRECT REPORT TO: Practice Manager

DATE: February 2026

Applicants are required to submit a full CV and a supporting letter outlining why they wish to apply for the role.

Person Specification

Qualifications

Essential

• Good standard of general education to GCE/GCSE/NVQ level 2 or equivalent; or detailed support services knowledge.
• Excellent office systems (eg Microsoft Office, Outlook, IGPR) and IT skills.
• Two years supervisory experience, or the ability to demonstrate the skills required for the effective supervision ,recruitment and selection of a team.
• Experience of providing clinical support in a General Practice office environment would be desirable
• Experience of working with clinical systems i.e. SystmOne would be desirable
• Must have customer/patient care skills and have worked in a customer/patient facing environment
• Demonstrable good written and verbal communication skills
• Ability to compile ,analyse and interpret statistical information
• Ability to remain calm when dealing with difficult or distressed people
• Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
• Understanding of the needs for confidentiality and compliance with service regimes.
• Ability to work on own initiative and as part of a team.
• Experience of working in a public sector/healthcare environment would be advantageous
• Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
• Be comfortable in driving teams to meet objectives
• Able to think ahead and anticipate issues
• Ability to be assertive, but polite and patient
• Ability to work well under pressure and to deadlines/targets

Experience

Essential

• What we expect of you
• Tasks
• In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the Practice business plan.
• Team
• To work as part of the staff team to achieve our organisational goals.
• Communicate regularly with key colleagues through regular reporting, by email, phone and face-to-face meetings.
• Individual
• Adhere to our principles and values.
• Maintain and develop your own effectiveness, including taking responsibility for your health and general welfare and investing in your own professional development as it relates to our vision and mission.
• Be prepared to adapt to the changing environment that we, as a developing organisation, may experience.
• Bring to our attention issues of concern that could affect our ability to achieve our objects, including our support of you in your own role.
• What you can expect of us
• That we act as a good employer, abide by the principles of the Investors in people code and provide:
• A salary and benefits package that is fair, competitive, affordable and in keeping with surrounding Practices.
• Reasonable resources to do your job (office, equipment, budget etc), within our constraints
• Good induction, ongoing support and appraisal (including financial and time resources for your own professional development) from the Operations Manager.
• Support and teamwork from your colleagues in a lively and professional atmosphere
• Authority
• Working towards our mission bearing in mind our vision. The post-holder functions with authority from the Operations Manager and Management Team.
• Limitations to Authority
• The post-holder shall operate within the parameters of the Strategic and Operational Plans and within good practice as understood within Primary care.
• Accountabilities
• Accountability in this relationship is mutual. The Team Leader is responsible to the Practice Manager and Management Team for performance according to the expectations of the post and for operating within the authority delegated.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Danetre Medical Practice

Address

London Road

Daventry

Northamptonshire

NN11 4DY

Employer's website

https://www.danetremedicalpractice.co.uk/ (Opens in a new tab)