Job summary
Covent Garden Medical Centre is
looking for a receptionist and administrator to join our award winning practice
on a fixed term contract to cover maternity leave.
As a member of our team the
successful applicant will help deliver administrative and reception services in
order to deliver high standards of patient care. They will be responsible with the support of
the reception and administration team for the general administrative and
reception functions within the practice.
Main duties of the job
We are looking for someone to join our well established reception and administration team with proven customer service skills who can provide a warm welcoming service to our patients. Someone who can work under pressure and adapt quickly in a new team. Your duties will include answering the phones promptly and
manage enquiries in a professional and courteous manner, being aware of the
need to maintain confidentiality at all times regarding patients and
staff. Booking, amending and cancelling
patient appointments on System One the practice clinical software.
To maintain a good rapport and
relationship with internal and external customers of the practice at all
times. To have an over view of the
demands and workflow of the practice at all times during the working day
including manning the practice e-mail in box.
To ensure the reception and waiting area is clean and tidy at all times.
Training and support will be provided for the right candidate.
About us
We are a small dynamic practice
located 5 minutes away from Covent Garden Piazza and Covent Garden underground
station. We have a list size of 4800
patients which is growing in size. We are a diverse team with most of us
speaking a second language. We pride ourselves on being a friendly, organised
and family orientated practice, gaining excellent feedback from patients.
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.
Duties and Responsibilities:
- Dealing with patient queries
- Booking, cancelling and amending appointments on SystmOne
- Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
- Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
- Answering the telephone promptly and conveying messages in a timely manner
- Maintaining a log of telephone messages
- Sorting the mail and posting letters
- Recording admin-related events in SystmOne
- Scanning patient correspondence and other papers into the patient record in SystmOne
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
- Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
- Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
- Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
- Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
- Monitoring GP-Links for registration-related data queries.
- Opening up the Practice in the morning and closing it in the evening according to agreed procedures
- Meeting targets that are set by the Practice Manager
- Other ad hoc tasks as required
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.
Duties and Responsibilities:
- Dealing with patient queries
- Booking, cancelling and amending appointments on SystmOne
- Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
- Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
- Answering the telephone promptly and conveying messages in a timely manner
- Maintaining a log of telephone messages
- Sorting the mail and posting letters
- Recording admin-related events in SystmOne
- Scanning patient correspondence and other papers into the patient record in SystmOne
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
- Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
- Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
- Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
- Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
- Monitoring GP-Links for registration-related data queries.
- Opening up the Practice in the morning and closing it in the evening according to agreed procedures
- Meeting targets that are set by the Practice Manager
- Other ad hoc tasks as required
Person Specification
Qualifications
Essential
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment
- A good level of English and Maths
- Interest in working with people and in service of patients
- Keen eye for detail
- Ability to multitask
- Ability to work independently and have self-motivation
- Interpersonal Skills
- Ability to work under pressure
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided
Person Specification
Qualifications
Essential
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment
- A good level of English and Maths
- Interest in working with people and in service of patients
- Keen eye for detail
- Ability to multitask
- Ability to work independently and have self-motivation
- Interpersonal Skills
- Ability to work under pressure
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.