Receptionist

Job description

Job responsibilities

To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Answer all telephone calls promptly

Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required

Record and handle home visit requests

Answer and handle all mobile telephone calls

Deal with general enquiries and complaints

Contact other providers

Register new patients and add to the computer system

Arrive patients for their appointments

Greet and direct patients and visitors

Hand out prescriptions to patients or their representatives

Give out test results to patients in accordance with Practice protocols

Ensure outstanding queries are explained and handed over to the next shift, as necessary

Respond to needs of doctors and nurses during surgery

Advise and collect payments from patients for non NHS services

Pull, file and print patient records when required

Handle requests for repeat prescriptions

Raise prescriptions as per Practice protocols

Deal with email correspondence from a variety of sources including the surgery website

Deal with queries relating to prescriptions

Input and extract patient and other information from the Practice computer system

Open, scan, attach and distribute post

Retrieve and act upon emailed information

Arrive and deduct patient records on Practice computer system

Cover duties for other staff absence

Keyholders to open premises and deactivate alarm at start of day when first to arrive

Ensure building is secured and lights switched off during lock up procedure

Ensure waiting room/noticeboards are kept tidy

Ensure kitchen is kept clean and tidy

Observe health and safety guidelines at all times

Observe GDPR and confidentiality guidelines at all times

Complete other core tasks to support smooth running of reception

Offer help to all colleagues

Any other reasonable duties as necessary

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work Experience of working in General Practice

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE or equivalent Mathematics C or above GCSE or equivalent English C or above

Skills

Essential

• Excellent communication skills (written and oral) Clear legible handwriting IT skills Clear polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills

Desirable

• Knowledge of EMIS Web computer system

Behaviours

Essential

• Helpful, friendly and reliable Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexible Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bodey Medical Centre

Address

Ladybarn Court

28 Ladybarn Lane

Manchester

M14 6WP

Employer's website

https://www.bodey.co.uk/ (Opens in a new tab)