Medical Receptionist

Dalston Practice

Information:

This job is now closed

Job summary

Part Time Medical Receptionist required for a busy GP Practice

The Dalston Practice is looking for a part time receptionist to join our friendly practice team (hours per week 10-30, full time can also be considered depending on previous experience and performance).

Salary negotiable depending on experience (up to £12 p/h base for an excellent candidate with extensive experience) + significant performance based bonuses in addition.

For any queries relating to the post, please contact the practice manager by post or email:

Practice ManagerDalston Practice1B Madinah RoadLondon, E8 1PG

E-mail: jobs@dalstonpractice.co.uk

Main duties of the job

Excellent communication skills and telephone manner is essential. Ability to work with other members of the team, and computer literacy is critical. Previous general practice experience is highly desirable, but not essential.

General receptionist duties include (but are not limited to):

Providing patients with an efficient, helpful and friendly service.

Responding to queries both on the phone and face to face in a polite manner.

Maintaining patient confidentiality at all times.

Booking appointments with an appropriate clinician accurately.

Keeping the reception areas clean and tidy.

Undertaking other general admin duties, e.g. scanning documents, sending referral letters to secondary care, etc.

Any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

About us

We are a friendly NHS Practice based in Dalston, Hackney, East London and are looking to recruit flexible, enthusiastic, and dedicated receptionists to work within our practice team. Please see Job Overview (above) for further information about the practice and the role.

Date posted

03 July 2023

Pay scheme

Other

Salary

£10.50 to £12 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2907-23-0015

Job locations

1B Madinah Road

London

E8 1PG


Job description

Job responsibilities

Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness.

The post holder will:

Be responsible to the Practice Manager for their actions, responsibilities and work

Work with the wider practice team to ensure the highest standards of service delivery

In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals.

Key Duties and Responsibilities

Reception

Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner

Make appointments for patients whether via telephone or face to face

Answer the telephone in a polite manner and make telephone calls to patients as needed

Open up the reception, check emails, etc. at the start of business each day

Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times

Be able to use the practices computer system effectively and efficiently

Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments

Complete any other reasonable duties requested by the Practice Manager

General

Participate in practice meetings (including minute taking), and attend/complete internal and external training as required

Comply with the practices health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice

Comply with the practices confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties

Comply with the practices data protection and data security policies

Maintain professional attire and a professional manner and appearance

Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holders normal working pattern.

Job descriptions and individual responsibilities may be amended from time to time.

Job description

Job responsibilities

Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness.

The post holder will:

Be responsible to the Practice Manager for their actions, responsibilities and work

Work with the wider practice team to ensure the highest standards of service delivery

In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals.

Key Duties and Responsibilities

Reception

Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner

Make appointments for patients whether via telephone or face to face

Answer the telephone in a polite manner and make telephone calls to patients as needed

Open up the reception, check emails, etc. at the start of business each day

Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times

Be able to use the practices computer system effectively and efficiently

Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments

Complete any other reasonable duties requested by the Practice Manager

General

Participate in practice meetings (including minute taking), and attend/complete internal and external training as required

Comply with the practices health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice

Comply with the practices confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties

Comply with the practices data protection and data security policies

Maintain professional attire and a professional manner and appearance

Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holders normal working pattern.

Job descriptions and individual responsibilities may be amended from time to time.

Person Specification

Qualifications

Essential

  • GCSE grade A to C (or numerical grade equivalent) in English and Maths.

Desirable

  • Qualification to Bachelor's degree or equivalent in any discipline.

Experience

Essential

  • Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.
Person Specification

Qualifications

Essential

  • GCSE grade A to C (or numerical grade equivalent) in English and Maths.

Desirable

  • Qualification to Bachelor's degree or equivalent in any discipline.

Experience

Essential

  • Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dalston Practice

Address

1B Madinah Road

London

E8 1PG


Employer's website

https://www.dalstonpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dalston Practice

Address

1B Madinah Road

London

E8 1PG


Employer's website

https://www.dalstonpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

jobs@dalstonpractice.co.uk

02072750077

Date posted

03 July 2023

Pay scheme

Other

Salary

£10.50 to £12 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2907-23-0015

Job locations

1B Madinah Road

London

E8 1PG


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