Job summary
Part Time Medical Receptionist required for a busy GP Practice
The
Dalston Practice is looking for a part time receptionist to join our
friendly practice team (hours per week 10-30, full time can also be
considered depending on previous experience and performance).
Salary negotiable depending on experience (up to £12 p/h base for
an excellent candidate with extensive experience) + significant
performance based bonuses in addition.
For any queries relating to the
post, please contact the practice manager by post or email:
Practice ManagerDalston Practice1B Madinah RoadLondon, E8 1PG
E-mail: jobs@dalstonpractice.co.uk
Main duties of the job
Excellent communication skills and
telephone manner is essential. Ability to work with other members of
the team, and computer literacy is critical. Previous general practice
experience is highly desirable, but not essential.
General receptionist duties include (but are not limited to):
Providing patients with an efficient, helpful and friendly service.
Responding to queries both on the phone and face
to face in a polite manner.
Maintaining patient confidentiality at all times.
Booking appointments with an appropriate clinician accurately.
Keeping the reception areas clean and tidy.
Undertaking other general admin duties, e.g. scanning documents, sending referral letters to secondary care, etc.
Any other additional duties appropriate to the post as
requested by the Partners or the Practice Manager.
About us
We are a friendly NHS Practice based in Dalston, Hackney, East London
and are looking to recruit flexible, enthusiastic, and dedicated
receptionists to work within our practice team. Please see Job Overview
(above) for further information about the practice and the role.
Job description
Job responsibilities
Our reception team is the first point of contact for our
patients and other visitors to the practice. As such, members of the reception
team must maintain high standards of professionalism and friendliness.
The post holder will:
Be
responsible to the Practice Manager for their actions, responsibilities and work
Work with
the wider practice team to ensure the highest standards of service delivery
In
conjunction with the practice manager, identify his/her own training and
development needs and participate in periodic appraisals.
Key Duties and Responsibilities
Reception
Greet patients at the front
desk, dealing with patients in a pleasant and accommodating manner
Make
appointments for patients whether via telephone or face to face
Answer
the telephone in a polite manner and make telephone calls to patients as needed
Open up
the reception, check emails, etc. at the start of business each day
Ensure that
the reception areas and waiting areas are clean, tidy and welcoming at all
times
Be able
to use the practices computer system effectively and efficiently
Ensure
that the Practice Manager is kept up to date about any patient complaints,
compliments or other comments
Complete
any other reasonable duties requested by the Practice Manager
General
Participate
in practice meetings (including minute taking), and attend/complete internal
and external training as required
Comply
with the practices health and safety policy and safeguard the health and
safety of all staff, patients and visitors to the practice
Comply
with the practices confidentiality procedures, and observe strict
confidentiality when dealing with patients and other parties
Comply
with the practices data protection and data security policies
Maintain
professional attire and a professional manner and appearance
Be
flexible with hours of work to cover sickness and holidays, if required, which may
sometimes be outside of the post holders normal working pattern.
Job descriptions and individual responsibilities may be
amended from time to time.
Job description
Job responsibilities
Our reception team is the first point of contact for our
patients and other visitors to the practice. As such, members of the reception
team must maintain high standards of professionalism and friendliness.
The post holder will:
Be
responsible to the Practice Manager for their actions, responsibilities and work
Work with
the wider practice team to ensure the highest standards of service delivery
In
conjunction with the practice manager, identify his/her own training and
development needs and participate in periodic appraisals.
Key Duties and Responsibilities
Reception
Greet patients at the front
desk, dealing with patients in a pleasant and accommodating manner
Make
appointments for patients whether via telephone or face to face
Answer
the telephone in a polite manner and make telephone calls to patients as needed
Open up
the reception, check emails, etc. at the start of business each day
Ensure that
the reception areas and waiting areas are clean, tidy and welcoming at all
times
Be able
to use the practices computer system effectively and efficiently
Ensure
that the Practice Manager is kept up to date about any patient complaints,
compliments or other comments
Complete
any other reasonable duties requested by the Practice Manager
General
Participate
in practice meetings (including minute taking), and attend/complete internal
and external training as required
Comply
with the practices health and safety policy and safeguard the health and
safety of all staff, patients and visitors to the practice
Comply
with the practices confidentiality procedures, and observe strict
confidentiality when dealing with patients and other parties
Comply
with the practices data protection and data security policies
Maintain
professional attire and a professional manner and appearance
Be
flexible with hours of work to cover sickness and holidays, if required, which may
sometimes be outside of the post holders normal working pattern.
Job descriptions and individual responsibilities may be
amended from time to time.
Person Specification
Qualifications
Essential
- GCSE grade A to C (or numerical grade equivalent) in English and Maths.
Desirable
- Qualification to Bachelor's degree or equivalent in any discipline.
Experience
Essential
- Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.
Person Specification
Qualifications
Essential
- GCSE grade A to C (or numerical grade equivalent) in English and Maths.
Desirable
- Qualification to Bachelor's degree or equivalent in any discipline.
Experience
Essential
- Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.