Admin & Reception Team Member

Job description

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Process face-to-face, telephone and online patient requests for appointments and queries
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Enter read/SNOMED CT code data to patient records on clinical system
• Process repeat prescription requests.
• Respond to requests from patients, team members and external agencies.
• Photocopy documentation as required
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Support all clinical staff with general tasks as requested
• Prepare patient notes and Summarise when requested
• Welcome patients and visitors to the practice, directing requests appropriately.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative / receptionist duties

Desirable

• Experience of working in a health care setting

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Systmone / Vision user skills

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Weardale Practice

Address

Stanhope Health Centre

Dales Street

Stanhope

Durham

DL13 2XD

Employer's website

https://www.theweardalepractice.nhs.uk/ (Opens in a new tab)