Reception Manager

Job summary

Southwell Medical Centre has a full time opportunity for an experienced Reception Manager.

The ideal candidate will already work in General Practice in a management role and have significant experience managing teams as well as IT systems.

This role is pivotal in the practice to ensure great communication and care navigation for patients. We are looking for someone with excellent leadership skills, with the ability to work under pressure in a very demanding patient focused position.

The position is a full time Reception Manager working 37 hours per week with hours to be discussed at interview.

Flexibility of hours is essential to meet the needs of the business.

Suitable candidates will be expected to be available for both mornings and afternoons and for sickness and holiday cover.

Main duties of the job

• Managing, monitoring and maintaining the practice appointment system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Ensuring the reception/care navigation team work within their policies and protocols in support of the business functions
• Direct line management of the reception/care navigation team, ensuring appropriate staffing throughout the week, arranging staff to cover on shorter days, managing annual leave for the department, conducting staff appraisals and all other direct line management responsibilities
• Dealing with first line complaints coming into the surgery where possible
• Managing processes for prescription ordering, ensuring team members order repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
• Manage and maintain patient registrations and deductions
• Act as IT lead for the surgery, being firs line support to members of the team where there are problems with the IT systems, printers etc. or to act as subject matter expert for SystmOne, telephone systems, practice email systems, practice social media and more.

About us

We are a large practice based in the Minster town of Southwell, located next door to the Co-operative supermarket.

We have four GP partners, three salaried GPs, 1 ACP, 1 ANP, 4 practice nurses, trainee nurse associates, HCAs and Phlebotomists. Along with an exceptional reception/care navigator team, Secretarial and Admin team, Practice Manager and Deputy. We are also a dispensing practice with a team of 4 working in the dispensary.

We are a training practice and mentor Registrars at various stages of their training towards becoming a fully qualified GP.

We are a friendly team with a high work ethic, recognising the importance of people's rights, respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.

There is on-site parking and you will automatically join the NHS Pension Scheme.