Job summary
Are you friendly, organised, and confident on the phone? Do you like helping people and being part of a team where what you do genuinely matters every day? If so, we would love to hear from you.
We are looking for a GP Receptionist to join our busy, welcoming, and supportive reception team. Our receptionists are the heart of the practice and the first point of contact for our patients. This is a people focused role where kindness, communication, and teamwork are just as important as efficiency.
The role includes both face to face and telephone work, with a high volume of calls throughout the day (we are a GP surgery after all!), alongside essential admin tasks that keep the surgery running smoothly. It is a role that keeps you busy, involved, and connected with both patients and colleagues.
No two days are the same.
You will be the first point of contact for patients, answering calls and dealing with a wide range of enquiries. This includes helping patients book appointments, answering general questions, and supporting with administrative requests such as prescriptions and test results. You will listen carefully to patients, many of whom may be ill, stressed, anxious or upset, and guide them to the most appropriate service or clinician in a calm, professional, and friendly way.
Main duties of the job
This role can be challenging at times, especially during busy periods, but it is also extremely rewarding. Every conversation you have has the potential to make someones day a little easier, and the work you do really does make a difference. It is not always about Doctors and Nurses, we all play our part at School Lane.
The skills we are looking for
- A friendly, confident, and clear telephone manner
- Empathy and emotional awareness when speaking with patients who may be distressed or worried
- Good communication skills using simple, plain language
- The ability to stay organised and work efficiently in a busy environment
- A strong understanding of confidentiality and professionalism
- A genuine team player who supports colleagues
- A good sense of humour and a positive attitude
If you enjoy working with people, thrive in a busy setting, and want a role where your work truly matters, we would love to welcome you to our team.
About us
By joining School Lane Surgery, you will become part of a close and supportive team who genuinely look out for one another. Every role matters, and reception is central to everything we do. Without our reception team, the surgery simply would not function.
We provide full training and ongoing support to help you feel confident and successful in the role. We also value development and progression. Many of our staff started on reception and have gone on to roles within nursing, administration, or management. We are a practice that believes in growing our own staff and supporting people to develop their skills.
Job description
Job responsibilities
Join the Vibrant Team at School Lane Surgery!
Are you ready for an exciting new opportunity? Due to our continuous growth and evolving responsibilities, School Lane Surgery is thrilled to invite a dynamic and enthusiastic individual to join our close-knit team as a Receptionist/Administrator! With flexible working hours so you can embrace a work-life balance with varied shifts between 08:00 - 18:30, allowing you to shine during the core NHS service hours. There will be the need to work on an occasional Saturday and annual leave/sickness cover for an 8pm finish on a Tuesday on a rota basis with other team members.
Why Choose Us
- Welcoming and Friendly Environment: Our team is known for its warmth and friendliness, creating a positive workplace where everyone feels valued.
- Comprehensive Training: Don't worry if you're new to the role! We provide full training to ensure your success and confidence in your position.
- Progression: We want to give you the opportunity to shine and develop.
Qualities We're Looking For
- Positive Attitude: Bring your sunny disposition and positive energy to uplift our team and patients alike.
- Compassionate Nature: Showcase your caring side by creating a comforting atmosphere for everyone who walks through our doors.
- Flexibility: Embrace the dynamic nature of the role by covering sickness, holidays, and varied shifts with a smile.
- Computer Literacy: Navigate your way through the digital world effortlessly to support our administrative processes.
- Confident Communication: Interact confidently with the public, demonstrating excellent customer service skills.
- Team Player: Thrive in a collaborative environment, working seamlessly under pressure as part of our fantastic team.
Benefits
- Salary: Earn £12.21 per hour for your valuable contributions to our team.
- Part or Full-Time and Permanent: Secure a stable position with us and enjoy the perks of a permanent role.
- Teamwork: Work with a great supportive team that values your ideas and your input
- Convenient Location: Based in town and at the Healthy Living Centre
- Development & Progression: Use this as a springboard into other roles. Many of our staff have moved into supervisor roles or into clinical roles.
Ready to embark on a rewarding journey with School Lane Surgery?
Apply today and become an integral part of our dynamic team! Your positive energy and dedication are exactly what we're looking for. We can't wait to welcome you on board!
Job Type: Part or Full-time
Pay: £12.21 per hour
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Job description
Job responsibilities
Join the Vibrant Team at School Lane Surgery!
Are you ready for an exciting new opportunity? Due to our continuous growth and evolving responsibilities, School Lane Surgery is thrilled to invite a dynamic and enthusiastic individual to join our close-knit team as a Receptionist/Administrator! With flexible working hours so you can embrace a work-life balance with varied shifts between 08:00 - 18:30, allowing you to shine during the core NHS service hours. There will be the need to work on an occasional Saturday and annual leave/sickness cover for an 8pm finish on a Tuesday on a rota basis with other team members.
Why Choose Us
- Welcoming and Friendly Environment: Our team is known for its warmth and friendliness, creating a positive workplace where everyone feels valued.
- Comprehensive Training: Don't worry if you're new to the role! We provide full training to ensure your success and confidence in your position.
- Progression: We want to give you the opportunity to shine and develop.
Qualities We're Looking For
- Positive Attitude: Bring your sunny disposition and positive energy to uplift our team and patients alike.
- Compassionate Nature: Showcase your caring side by creating a comforting atmosphere for everyone who walks through our doors.
- Flexibility: Embrace the dynamic nature of the role by covering sickness, holidays, and varied shifts with a smile.
- Computer Literacy: Navigate your way through the digital world effortlessly to support our administrative processes.
- Confident Communication: Interact confidently with the public, demonstrating excellent customer service skills.
- Team Player: Thrive in a collaborative environment, working seamlessly under pressure as part of our fantastic team.
Benefits
- Salary: Earn £12.21 per hour for your valuable contributions to our team.
- Part or Full-Time and Permanent: Secure a stable position with us and enjoy the perks of a permanent role.
- Teamwork: Work with a great supportive team that values your ideas and your input
- Convenient Location: Based in town and at the Healthy Living Centre
- Development & Progression: Use this as a springboard into other roles. Many of our staff have moved into supervisor roles or into clinical roles.
Ready to embark on a rewarding journey with School Lane Surgery?
Apply today and become an integral part of our dynamic team! Your positive energy and dedication are exactly what we're looking for. We can't wait to welcome you on board!
Job Type: Part or Full-time
Pay: £12.21 per hour
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Good working knowledge of computers
Experience
Essential
- Customer service is essential for this role. You will need to have the ability to communicate, at a professional level at all times.
Desirable
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Good working knowledge of computers
Experience
Essential
- Customer service is essential for this role. You will need to have the ability to communicate, at a professional level at all times.
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
