Job summary
Are you ready
to take that next step in your career and move into your first leadership role?
At School
Lane Surgery, we are looking for someone who is ready to grow, ready to lead,
and ready to make a real difference. This is more than an administrative role.
It is an opportunity to develop your leadership, support a team and play a key
part in delivering outstanding care to our patients.
If you are
someone who enjoys bringing people together, creating structure, helping others
succeed, and being a team player then this could be the perfect next step for
you.
As our
Administrator Lead, you will be at the heart of our surgery guiding and
supporting a dedicated administration team. This role is designed for someone
stepping into leadership, giving you the opportunity to build confidence in
supervising others while still staying connected to the day to day work.
You will not
be alone. You will work closely with an experienced management team who will
support your development, helping you grow into a confident and capable leader.
You might
already have some experience supporting or guiding others, or you may be ready
to take that step for the first time. What matters most is your attitude more
than anything else.
If you are
looking for your first leadership opportunity in a supportive, forward thinking
environment, we would love to hear from you!
Main duties of the job
In this role, your contribution will go beyond tasks and processes. You will help shape the culture of the team, support colleagues through challenges, and ensure patients receive a consistently high standard of service.
This is your chance to move from doing the work to leading how the work gets done.
In the Administrator Lead role you will:
- Provide day to day guidance and support to the administration team
- Help organise workloads so the team can perform at their best
- Be a go-to person for questions, problem solving, and support
- Play a key part in maintaining a smooth and efficient patient experience
- Support onboarding and development of new team members
- Step up as a visible, approachable presence within the team
This is your opportunity to begin shaping how a team works, communicates, and succeeds together.
About us
Why Join Us
A place where
you can grow and a genuinely supportive team. It does not matter if you are GP,
Nurse, Manager, Administrator, we all have skills and work together to help and
support. We are proud of our welcoming and friendly culture. You will be
surrounded by people who want to see you do well and committed to make this
happen.
Real career
progression as this role is a stepping stone. We want to help you develop, build
confidence, and continue moving forward in your career. At the surgery we help
train the next generation of GPs and we bring that approach to our staff as
well.
A work life
balance with flexible working arrangements, we support you to do your best work
while maintaining balance outside of it.
Job description
Job responsibilities
To provide day-to-day support, leadership and first line supervision and guidance for the administration team, ensuring an efficient and professional manner is maintained
Complete Return to Work documentation following absence
Ensure all administration duties are completed to the highest standard
Arrange inductions for new administration staff, with support from the Reception & Admin Manager
Provide communications between patients, doctors and other staff
Support the Assistant Practice Manager and Reception & Admin Manager in the recruitment and induction of all new administration staff
Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence
Ensure the promotion, monitoring and documentation of performance and quality targets (including QOF - Quality Outcomes Framework) and using IT systems and software
Undertake specific assigned tasks, project support or development work which may arise due to changes to the NHS
Deal with the day-to-day needs and requirements of the Partners and other clinical staff
Support the Reception team in the absence of the Reception & Admin Manager.
In the absence of or to support the Reception & Admin Manager, to be a point of contact for staff and patient queries and concerns
Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice
Provide support to existing staff to ensure training for current and new staff is carried out
Stay up to date through attendance at any courses and ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work
Participate in meetings, take responsibility for implementing actions within the admin team
Work with other teams on providing the quality of service and patient care, in response to local and national policies and initiatives as appropriate
Support and participate in shares learning across the practice and wider organisation
Ensure compliance with policies, procedures and guidelines by acting or alerting management team if the practice contravenes policy or if there concerns over any aspect of patient care.
Job description
Job responsibilities
To provide day-to-day support, leadership and first line supervision and guidance for the administration team, ensuring an efficient and professional manner is maintained
Complete Return to Work documentation following absence
Ensure all administration duties are completed to the highest standard
Arrange inductions for new administration staff, with support from the Reception & Admin Manager
Provide communications between patients, doctors and other staff
Support the Assistant Practice Manager and Reception & Admin Manager in the recruitment and induction of all new administration staff
Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence
Ensure the promotion, monitoring and documentation of performance and quality targets (including QOF - Quality Outcomes Framework) and using IT systems and software
Undertake specific assigned tasks, project support or development work which may arise due to changes to the NHS
Deal with the day-to-day needs and requirements of the Partners and other clinical staff
Support the Reception team in the absence of the Reception & Admin Manager.
In the absence of or to support the Reception & Admin Manager, to be a point of contact for staff and patient queries and concerns
Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice
Provide support to existing staff to ensure training for current and new staff is carried out
Stay up to date through attendance at any courses and ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work
Participate in meetings, take responsibility for implementing actions within the admin team
Work with other teams on providing the quality of service and patient care, in response to local and national policies and initiatives as appropriate
Support and participate in shares learning across the practice and wider organisation
Ensure compliance with policies, procedures and guidelines by acting or alerting management team if the practice contravenes policy or if there concerns over any aspect of patient care.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong administrative experience
- Ready to grow into a leadership role
Desirable
- Experience of leading a team
- Experience of working in a healthcare setting is helpful but not essential. We will support you in learning everything you need to know.
Knowledge and Skills
Essential
- Proficient in using IT systems (MS Word, Excel)
- High attention to detail and accuracy
- Organised, proactive, and takes ownership
- Ability to communicate clearly and confidently
- Can stay calm and focused in a busy environment
- Ability to supervise and co-ordinate workloads effectively
- Ability to prioritise tasks and work under pressure
- Enjoy helping others develop and succeed
Desirable
- Knowledge of clinical systems, especially SystmOne
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong administrative experience
- Ready to grow into a leadership role
Desirable
- Experience of leading a team
- Experience of working in a healthcare setting is helpful but not essential. We will support you in learning everything you need to know.
Knowledge and Skills
Essential
- Proficient in using IT systems (MS Word, Excel)
- High attention to detail and accuracy
- Organised, proactive, and takes ownership
- Ability to communicate clearly and confidently
- Can stay calm and focused in a busy environment
- Ability to supervise and co-ordinate workloads effectively
- Ability to prioritise tasks and work under pressure
- Enjoy helping others develop and succeed
Desirable
- Knowledge of clinical systems, especially SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
