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Prince of Wales Surgery

GP Patient Services

The closing date is 12 September 2025

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Job summary

The Prince of Wales Surgery has an exciting new opportunity for an experienced and enthusiastic candidate to join our Patient Services Team. The post is based in Poundbury, Dorchester with some cover in our sister practice in Portesham just off the coast road, convenient for staff based in the Weymouth, Dorchester or Bridport areas. The advertised post is 15 hours a week with availability on Mondays and Fridays essential.

This is a varied and interesting position with the potential to develop further. It would suit someone with confident IT, communication and people-skills, a proven problem-solving ability and plenty of patience and empathy. Full training will be given over an extended period until the post-holder is confident in the role.

We are looking for someone who will share our commitment to providing excellent healthcare to our patients.

By joining our team you will benefit from:

  • NHS pension
  • 5 weeks annual leave pro rata + Bank Holidays
  • In-house induction and good training opportunities

Main duties of the job

  • Booking/cancelling appointments
  • Answering the phones
  • General Admin tasks, filing, photocopying and scanning.
  • Processing prescription requests
  • Helping patients with any queries.

About us

The Prince of Wales Surgery is a 6 GP Partner and 2 salaried GP training Practice operating over 2 sites based in Dorchester and Portesham.

Details

Date posted

29 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2890-25-0009

Job locations

2 Frederick Treves House

St John Way

Dorchester

Dorset

DT1 2FD


The Surgery

Malthouse Meadow

Portesham

Weymouth

Dorset

DT34NS


Job description

Job responsibilities

GENERAL ADMINISTRATION

  • Pulling/filing notes for surgeries and updating as necessary
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave and work reasonable overtime when required.

PATIENT SERVICES

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Processing emails and econsults

APPOINTMENT SYSTEM MANAGEMENT

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
  • Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

  • Retrieve and refile records as required, following records management processes.
  • Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

  • Consulting rooms are unlocked in readiness for each consulting session.

Rooms are checked at the end of each consulting session and left tidy and secure

Job description

Job responsibilities

GENERAL ADMINISTRATION

  • Pulling/filing notes for surgeries and updating as necessary
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave and work reasonable overtime when required.

PATIENT SERVICES

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Processing emails and econsults

APPOINTMENT SYSTEM MANAGEMENT

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
  • Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

  • Retrieve and refile records as required, following records management processes.
  • Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

  • Consulting rooms are unlocked in readiness for each consulting session.

Rooms are checked at the end of each consulting session and left tidy and secure

Person Specification

Experience

Essential

  • Experience working in a team

Desirable

  • Experience working in General Practice environment
  • Experience using Systmone

Qualifications

Essential

  • GCSE in English and Maths grade C and above
Person Specification

Experience

Essential

  • Experience working in a team

Desirable

  • Experience working in General Practice environment
  • Experience using Systmone

Qualifications

Essential

  • GCSE in English and Maths grade C and above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prince of Wales Surgery

Address

2 Frederick Treves House

St John Way

Dorchester

Dorset

DT1 2FD


Employer's website

https://princeofwalessurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Prince of Wales Surgery

Address

2 Frederick Treves House

St John Way

Dorchester

Dorset

DT1 2FD


Employer's website

https://princeofwalessurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site Operations Manager

Sarah McNulty

sarah.mcnulty@dorsetgp.nhs.uk

01305233990

Details

Date posted

29 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2890-25-0009

Job locations

2 Frederick Treves House

St John Way

Dorchester

Dorset

DT1 2FD


The Surgery

Malthouse Meadow

Portesham

Weymouth

Dorset

DT34NS


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