Primary Care Network Booking Services Care Co-ordinator

Job summary

West Leeds PCN is a dynamic and visionary Primary Care Network with a patient population of approximately 68,000 across 6 GP practices. We aim to provide high quality and diverse clinical services across these GP surgeries, adhering to principles of best practice, promoting equal opportunities and working positively with diversity.

We currently have a specialised team of three within our newly created Booking Services team but we need another part time member of staff to join the team to boost capacity as the workload picks up. You will find more details in the uploaded job specification

Main duties of the job

Contacting patients in a calm, empathic and professional way via various means (telephone, letter, e mail or SMS etc) to book them into clinics or to remind them about upcoming appointments.

Answering the phone to patients to book them into the appropriate PCN clinic/s. This will require a good understanding of all of our services so that you can navigate to the right clinic.

Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences

Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes

Data entry (for example covid vaccinations)

Assisting practices with their contractual obligations (ie QoF) in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and making sure they are coded thus afterwards.

Process e consult documents for our member practices promptly and efficiently

Cover sickness absence within our member practices, assisting front of house / on reception as needed (so car driver would be advantageous)

About us

West Leeds PCN currently employs almost 50 staff members across various clinical disciplines. We like to upskill and develop our staff where possible and this particular role would be joining a really pleasant existing team of Booking Services Co-ordinators. Our clinical teams are

Occupational Therapists

Pharmacists and Pharmacy Technicians

Dietitians

Paramedics

Health Care Assistants

Care Co-ordinators

Community Wellbeing Advisers (Social Prescribers)

Physician Associates

Advanced Clinical Practitioners

Associate Clinical Practitioners

Physiotherapists

Nursing staff

Health & Wellbeing Coaches