Primary Care Network Booking Services Care Co-ordinator
This job is now closed
West Leeds PCN is a dynamic and visionary Primary Care Network with a patient population of approximately 68,000 across 6 GP practices. We aim to provide high quality and diverse clinical services across these GP surgeries, adhering to principles of best practice, promoting equal opportunities and working positively with diversity.
We currently have a specialised team of three within our newly created Booking Services team but we need another part time member of staff to join the team to boost capacity as the workload picks up. You will find more details in the uploaded job specification
Main duties of the job
Contacting patients in a calm, empathic and professional way via various means (telephone, letter, e mail or SMS etc) to book them into clinics or to remind them about upcoming appointments.
Answering the phone to patients to book them into the appropriate PCN clinic/s. This will require a good understanding of all of our services so that you can navigate to the right clinic.
Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences
Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes
Data entry (for example covid vaccinations)
Assisting practices with their contractual obligations (ie QoF) in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and making sure they are coded thus afterwards.
Process e consult documents for our member practices promptly and efficiently
Cover sickness absence within our member practices, assisting front of house / on reception as needed (so car driver would be advantageous)
West Leeds PCN currently employs almost 50 staff members across various clinical disciplines. We like to upskill and develop our staff where possible and this particular role would be joining a really pleasant existing team of Booking Services Co-ordinators. Our clinical teams are
Pharmacists and Pharmacy Technicians
Health Care Assistants
Community Wellbeing Advisers (Social Prescribers)
Advanced Clinical Practitioners
Associate Clinical Practitioners
Health & Wellbeing Coaches
Please see uploaded job specification document for full information. This will be a varied and interesting role for the right applicant, with scope to grow