Job summary
An exciting opportunity has arisen for a part time Care Navigator/Administrator to join our friendly and supportive GP Surgery in Worcester.
We are looking for a candidate who has excellent communication skills, a compassionate and friendly nature and a flair for great Customer Service.
NHS or GP Practice experience is desirable but not essential as full training will be given.
Main duties of the job
Care Navigating patients either via telephone, Face to Face , Online to appropriate services either within the Surgery or to the wider network of appointments.
Booking Appointments
Dealing with daily tasks , queries and general administrative work
Coding and distributing letters received into the practice
Complete referral letters and send to appropriate organisations
Summarise new patient records following protocols
Completing medical reports & using the IGPR system
About us
We are a friendly , forward thinking practice in the heart of Worcester. We have 3 partners , 4 salaried Gps , ANP, PA & clinical pharmacist.We have a strong nursing team and a supportive reception/admin team. Also we work with the other practices of Worcester as part of the Worcester City Primary Care Network.
Job description
Job responsibilities
- Provide the first point of contact for patients and visitors to the practice in a professional manner.
- Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.
- Handle home visit requests in line with practice protocol.
- Handle patient queries and enquiries efficiently, both face to face and on the telephone
- Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay.
- To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records.
- To deal with and process requests for repeat prescriptions in an accurate and efficient manner.
- To hand out prescriptions to patients or their representatives whilst adhering to confidentiality and data protection regulations, both for regular and controlled medications.
- To develop skills whilst training and qualifying as a Practice Medicines Coordinator (PMC) and be responsible for helping the medicines management team deliver the agreed changes required to meet the prescribing targets set for the commissioning and QOF prescribing schemes.
- Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality.
- Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.
- Deal with all appropriate tasks and items in workflow
- Maintain manual patient records in line with Practice Protocol.
- To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health.
- To process clinical documents , code action and distribute as necessary
- To complete patient referral letters & send to the appropriate service
- Summarise new patient records
- Complete Medical reports and use of the IGPR system
- Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team.
- To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours.
- Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients.
- Liaise with third party practitioners such as District Nurses, AVS and Ambulance Services
- Be aware and advise patients of charges for non-GMS services. Collect and administer payments for private services accordingly.
- To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave.
- When covering Extended Access opening, be responsible as a premises key holder and for setting and deactivating the security alarm system.
- To undertake all necessary training as required by the business.
- In accordance with instruction, carry out any relative duties which may be requested by the partners, doctors, practice nurses or practice manager and which may be properly deemed to be part of the role of a Receptionist in general practice.
- Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.
- Maintain a professional attitude in all communication with patients and members of the practice team.
Job description
Job responsibilities
- Provide the first point of contact for patients and visitors to the practice in a professional manner.
- Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.
- Handle home visit requests in line with practice protocol.
- Handle patient queries and enquiries efficiently, both face to face and on the telephone
- Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay.
- To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records.
- To deal with and process requests for repeat prescriptions in an accurate and efficient manner.
- To hand out prescriptions to patients or their representatives whilst adhering to confidentiality and data protection regulations, both for regular and controlled medications.
- To develop skills whilst training and qualifying as a Practice Medicines Coordinator (PMC) and be responsible for helping the medicines management team deliver the agreed changes required to meet the prescribing targets set for the commissioning and QOF prescribing schemes.
- Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality.
- Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.
- Deal with all appropriate tasks and items in workflow
- Maintain manual patient records in line with Practice Protocol.
- To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health.
- To process clinical documents , code action and distribute as necessary
- To complete patient referral letters & send to the appropriate service
- Summarise new patient records
- Complete Medical reports and use of the IGPR system
- Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team.
- To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours.
- Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients.
- Liaise with third party practitioners such as District Nurses, AVS and Ambulance Services
- Be aware and advise patients of charges for non-GMS services. Collect and administer payments for private services accordingly.
- To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave.
- When covering Extended Access opening, be responsible as a premises key holder and for setting and deactivating the security alarm system.
- To undertake all necessary training as required by the business.
- In accordance with instruction, carry out any relative duties which may be requested by the partners, doctors, practice nurses or practice manager and which may be properly deemed to be part of the role of a Receptionist in general practice.
- Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.
- Maintain a professional attitude in all communication with patients and members of the practice team.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Customer Service
- Good telephone Manner
- Works as part of a team
Desirable
- Experience of working in a GP Practice
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Customer Service
- Good telephone Manner
- Works as part of a team
Desirable
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
