Medical Secretary/Administrator

Job description

Job responsibilities

Secretarial Duties:

• Audio and copy typing of medical letters, referral forms, and other correspondence.
• Process referrals via e-RS (electronic Referral System) or other referral platforms.
• Maintain accurate records of correspondence, ensuring timely dispatch and follow-up.
• Manage incoming and outgoing mail related to clinical matters.

Administrative Support:

• Maintain patient records and ensure proper filing of clinical documents.
• Liaise with hospitals, consultants, and community services regarding patient appointments and results.
• Manage and prioritise incoming tasks and correspondence from clinicians.
• Track and chase up outstanding referrals, test results, and letters.
• Other administrative tasks as they arise.

Patient Liaison:

• Respond to patient queries regarding referrals and medical correspondence in a professional manner.
• Handle sensitive and confidential information in accordance with data protection regulations.

Team and Practice Support:

• Work closely with the reception and admin team to ensure seamless communication.
• Attend team meetings and training as required.
• Assist with general administrative duties to support the smooth operation of the practice.

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• IT skills (Microsoft Office)
• Excellent communication and interpersonal skills
• Strong organisational and time management skills can work well within a team
• Ability to maintain confidentiality and work under pressure

Desirable

• Experience in a GP surgery or primary care setting
• Knowledge of SystmOne clinical system
• Understanding of NHS referral pathways
• Medical Terminology qualification or training
• Familiarity with e-RS and NHS systems

Employer details

Employer name

The Medici Medical Practice

Address

3 Windsor Street

Luton

Bedfordshire

LU1 3UA

Employer's website

https://www.medicipractice.co.uk/ (Opens in a new tab)