Job summary
We are looking for a highly motivated experienced
receptionist/administrator to join our team. Applicants should have excellent
communication skills and experience in a general practice environment is
preferred.
The post is a permanent full time position, salary depends on experience.
Main duties of the job
Communicating
effectively with patients via the phone and face to face, usingcare
navigation principles.
Comprehensive IT skills in order to operate EMIS, booking appointments, sending
tasks, managing prescription request, adding patient communication etc.
Confidentiality and data protection.
Ability to adapt to change, patients needs and NHS and Practice expectations.
About us
About us
Villette Surgery is a well established GMS practice offering quality clinical care to over 6000
patients.
We have a full compliment of staff working from purpose
built premises. Our clear commitment is to provide high
quality Primary Healthcare whilst maintaining traditional values, achieving
both patient and professional satisfaction
Fully Computerised EMIS WEB, EPS & Lab Linked
We consistently achieve high target in QOF
We are an inclusive, patient focused practice and always striving to provide our
patients with high quality care and our CQC rating is good over all areas.
Job description
Job responsibilities
Answer,
screen and transfer inbound phone calls using care navigation
Receive and direct visitors and patients
Assist in reception duties, both face to face and over the telephone.
Take and process requests for appointments, repeat prescriptions, patient
registrations etc
Facilitate communications between the Practice, its patients and the
Extended primary Care Teams.
Open, sort and distribute incoming correspondence
Create and manage electronic tasks appropriately
Maintain electronic and hard copy filing system
Handle requests for information and data
Adhere to data protection and confidentiality
Attend relevant courses, meetings or education events in order to carry out
duties effectively and efficiently
Comply with Health and Safety procedures
Any other duties that may be reasonably requested by the GP, Practice Manager
or Assistant Practice Manager.
Act in ways that recognise the importance of people's rights, interpreting them
in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
This job description is intended to provide an outline of the key tasks and
responsibilities only. There may be other duties required of the post holder
commensurate with the position. The responsibilities may be amended, after
discussion with the post holder, to take into account the development of both
the post and the practice.
Job description
Job responsibilities
Answer,
screen and transfer inbound phone calls using care navigation
Receive and direct visitors and patients
Assist in reception duties, both face to face and over the telephone.
Take and process requests for appointments, repeat prescriptions, patient
registrations etc
Facilitate communications between the Practice, its patients and the
Extended primary Care Teams.
Open, sort and distribute incoming correspondence
Create and manage electronic tasks appropriately
Maintain electronic and hard copy filing system
Handle requests for information and data
Adhere to data protection and confidentiality
Attend relevant courses, meetings or education events in order to carry out
duties effectively and efficiently
Comply with Health and Safety procedures
Any other duties that may be reasonably requested by the GP, Practice Manager
or Assistant Practice Manager.
Act in ways that recognise the importance of people's rights, interpreting them
in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
This job description is intended to provide an outline of the key tasks and
responsibilities only. There may be other duties required of the post holder
commensurate with the position. The responsibilities may be amended, after
discussion with the post holder, to take into account the development of both
the post and the practice.
Person Specification
Qualifications
Essential
- GCSE grade A to C, or equivalent in English and Maths
Experience
Essential
- Smart Appearance
- Ability to work under pressure in a busy environment
- Ability to work on own initiative
- Good communication
- Flexible approach to work
- Ability to work as part of a team
Desirable
- Experience of working in Primary Care
- Experience of administrative duties
- Experience of customer service
- Experience and knowledge of EMIS
Person Specification
Qualifications
Essential
- GCSE grade A to C, or equivalent in English and Maths
Experience
Essential
- Smart Appearance
- Ability to work under pressure in a busy environment
- Ability to work on own initiative
- Good communication
- Flexible approach to work
- Ability to work as part of a team
Desirable
- Experience of working in Primary Care
- Experience of administrative duties
- Experience of customer service
- Experience and knowledge of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
