Job responsibilities
To
provide a comprehensive reception service to achieve an efficient and effective
service in providing the best possible care to patients.
Greet people in a professional and courteous manner
Be proficient in all reception duties
Pass on relevant information and answer queries
Assist people to access the services they need
Have a thorough understanding and knowledge on all of the Practice
procedures
Work in accordance of written protocols
Undertake a variety of reception duties to assist in the smooth
running of the Practice
Have a lead area of duties, as designated and communicated by the
Assistant Practice Manager
Answer the telephone as a priority
Take messages accurately and pass on in a timely
manner
Greet and direct patients and visitors
Organise the appropriate translators in a timely
manner
Utilise electronic communication processes
Book/Cancel appointments
Organise home visit requests
Open paper mail, date stamp immediately and sort
accordingly
Forward any queries relating to prescriptions to
the Pharmacist/Medicine Coordinator
Give out pathology results to patients as and when
required
Register new patients and temporary residents
Respond to the needs of GPs, Nurses and Pharmacist
to enable efficient clinics
Input and extract information from the Practice
computer system
Update the clinical system with information
Provide summary of patient records as and when
requested
Receive and register new patients
Arrange new patient health checks
Action change of address notification
Any other filing, record keeping and distribution
of documents as appropriate
Effectively liaise with the Practice, Primary Care
Organisations, Patients and other external organisations to assist promptly
with the resolution and administration of queries
Fully
utilise EMIS Web and other IT systems
To fulfil the role of
Practice Champion for a named area such as veterans, diabetes etc
Monitor
and check tasks and workflows
Communicate
effectively with the reception team to ensure policies and procedures are
kept up to date
Keep
directories and data bases up to date to ensure an efficient workflow
Demonstrate
duties to new or less experienced staff
Resolve
job related issues, including patient documentation and help resolve minor
problems
Photocopying
Dealing
with mail internal and external
Initiate
health promotion checks (e.g. Quality indicators, Recalls, IHD clinics,
Asthma)
Attend
meetings when required
To
work safely at all times in accordance with legislation and Practice
policies and procedures
Be
flexible both in the availability and being able to cover for colleagues
absent from work due to annual leave or sickness
To
work as part of the Practice team and become involved in staff training of
IT skills as necessary
Any other reasonable duties requested by the Practice Manager or GP
