Job summary
We are looking for a compassionate, hard-working individual to join our team as a Senior Administrator. We are a busy, dynamic surgery with over 20,000 patients, local to Hyde and the surrounding areas.
As a Senior Administrator, you'll take primary responsibility for managing the reception area, ensuring it runs smoothly, efficiently and with a calm, welcoming atmosphere.
You'll be the first point of contact for patients and visitors, handling a wide range of administrative tasks and complex requests with professionalism and empathy, and play a vital role in delivering outstanding patient care.
Working alongside senior members of the non-clinical team, you will work together to ensure a positive patient experience.
Main duties of the job
- Reception duties
- Patient interaction
- Document management
- Data input and system navigation
- Triage support
- Complex request handling
About us
Why join The Brooke Surgery
We are creating a new vision for healthcare, where the patient receives the help they need, when they need it. To achieve this, we have invested in top resources to deliver our service - from the best online consulting systems, telecom solutions, to EMIS add-ons and texting services.
We strongly believe in helping our staff be the best they can be and will help you grow and support you professionally with in-house teaching and regular feedback. Staff welfare is important, and we pride ourselves in team building and creating a happy working environment.
Job description
Job responsibilities
As a Senior Administrator, your key responsibilities will include:
- Reception duties - oversee the day-to-day running of a busy reception desk, ensuring high standards of service and organisation
- Patient interaction - welcome patients, manage appointments and handle enquiries with warmth and efficiency
- Document management - scanning, uploading and maintaining accurate patient records
- Data input and system navigation - using different IT systems to manage patient information and support clinical teams
- Triage support - identifying patient needs and directing them to appropriate internal and external services
- Complex request handling - managing sensitive or challenging situations with discretion and care
Job description
Job responsibilities
As a Senior Administrator, your key responsibilities will include:
- Reception duties - oversee the day-to-day running of a busy reception desk, ensuring high standards of service and organisation
- Patient interaction - welcome patients, manage appointments and handle enquiries with warmth and efficiency
- Document management - scanning, uploading and maintaining accurate patient records
- Data input and system navigation - using different IT systems to manage patient information and support clinical teams
- Triage support - identifying patient needs and directing them to appropriate internal and external services
- Complex request handling - managing sensitive or challenging situations with discretion and care
Person Specification
Experience
Essential
- Customer-focused with excellent customer service skills.
- Skilled in managing difficult conversations with tact and professionalism.
- Compassionate and empathetic, with a keen eye for recognising patients in need.
- IT confident, able to navigate multiple systems with ease.
- Responsible, kind and respectful.
- Strong sense of teamwork and integrity.
Desirable
- Previous GP surgery experience is preferred but not essential. We value the right attitude and a willingness to learn.
Person Specification
Experience
Essential
- Customer-focused with excellent customer service skills.
- Skilled in managing difficult conversations with tact and professionalism.
- Compassionate and empathetic, with a keen eye for recognising patients in need.
- IT confident, able to navigate multiple systems with ease.
- Responsible, kind and respectful.
- Strong sense of teamwork and integrity.
Desirable
- Previous GP surgery experience is preferred but not essential. We value the right attitude and a willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
