Job summary
Overview
We are looking for a hardworking, enthusiastic individual to
join our team as a Patient Care Advisor (Prescription Clerk/Administrator). We are a
surgery with over 20,000 patients local to Hyde and surrounding areas.
30 - 40 hour working week with sociable hours between
08:00-18:30. Free weekends.
You should be
Previous experience in General Practice is desirable (but
not essential). However, if you do have experience, you may find this role
easier if you had been in a patient facing role.
As you will be working with confidential information,
maintaining that at all times is important. And as we work in a diverse
community, supporting equality and the rights of patients and colleagues is
essential.
Computer expertise is a must-have. You will be working with
multiple IT systems (EMIS, DocMan, online appointment system) that will be
taught on induction.
A permanent contract is subject to a successful six-month
probationary period
Main duties of the job
Processing Repeat Prescriptions
Review and action requests from patients, pharmacies, and care homes
Check for due reviews, medication synchronisation, and potential overuse
Flag anomalies or concerns to clinicians
Liaising with Clinical Staff
Work closely with GPs, pharmacists, and nurses to clarify medication queries
Escalate requests requiring clinical input or prescribing decisions
Medication Safety and Accuracy
Ensure prescriptions align with current medication lists and formulary guidance
Monitor for high-risk medications, interactions, or contraindications
Support audits and medication reviews where needed
Patient Communication
Respond to prescription-related queries via phone, email, or in person
Provide clear guidance on timelines, collection points, and repeat processes
System and Record Management
Use clinical systems (e.g. EMIS, Online platforms) to record actions and update medication records
Maintain accurate logs of requests, issues, and resolutions
Supporting Medicines Management
Compliance and Confidentiality
Adhere to GDPR, safeguarding, and clinical governance standards
Handle sensitive information with discretion and professionalism
About us
We are a large, training practice with over 45 staff.
We strongly believe in helping our staff be the best they
can be. We will help you grow and support you professionally with in-house
teaching and regular feedback. And we will pay for suitable courses to help you
develop - with 50% of staff currently taking part in training courses.
Staff welfare is important. We pride ourselves in team
building and creating a happy working environment.
Job description
Job responsibilities
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients, and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly
Job description
Job responsibilities
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients, and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Skill Criteria
Essential
- Skills
- Essential criteria
- IT skills Flexibility Self-motivated Awareness of the importance of confidentiality Excellent communication skills (Written and Oral) Good time management Ability to perform calmly under pressure Good standard of general education A basic DBS check will be provided by the practice
Desirable
- Desirable criteria
- Experience of working in General Practice
Person Specification
Skill Criteria
Essential
- Skills
- Essential criteria
- IT skills Flexibility Self-motivated Awareness of the importance of confidentiality Excellent communication skills (Written and Oral) Good time management Ability to perform calmly under pressure Good standard of general education A basic DBS check will be provided by the practice
Desirable
- Desirable criteria
- Experience of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
