Job summary
New River Health is a busy GP Practice with 17,500 registered patients across two sites in Hertford and Ware.
We require a part-time Medical Secretary with excellent communication skills and a commitment to high quality patient care to be part of our team.
The ideal candidate will be friendly, reliable and organised, with good reading comprehension and an ability to problem-solve.
Main duties of the job
Provide secretarial and administrative support to doctors, consultants, and clinical staff
Process referrals done by members of the clinical team using Electronic Referral System (ERS)
Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
Manage a variety of enquiries from the wider practice team and patients
Update and maintain electronic referral templates and standard letters
To provide an efficient typing and word processing service for Doctors and Health Professionals i.e. letters, reports, patient referrals etc. as required.
To retrieve medical records, as necessary, and process private reports
File patient records and correspondence in patient medical records, as necessary and add Snomed codes
To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To assist with the gathering of statistics and information when required which may include carrying out searches
To monitor worklists on ERS
To monitor and process the workflow/tasks inboxes aligned with the role
To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave
To apply practice policies, standards and guidance and amend if requested
Any other responsibilities that may be relevant to the role of Secretary / Administrator.
About us
New River Health is a busy teaching and training practice that provide medical services across two sites in Hertford and Ware. It is a busy but supportive environment, and we value our colleagues in all teams.
Details
Date posted
23 September 2025
Pay scheme
Other
Salary
£12.21 to £12.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2862-25-0003
Job locations
Church Street Surgery
2 Church Street
Ware
Hertfordshire
SG12 9EF
The Castlegate Surgery
42 Castle Street
Hertford
SG14 1HH
Employer details
Employer name
New River Health
Address
Church Street Surgery
2 Church Street
Ware
Hertfordshire
SG12 9EF
Employer's website
Employer contact details
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