Job summary
The role of
our Patient Coordinators is a rewarding role and is very much the heart of
Marriott's Medical Practices.
Building
relationships with our patients helps enable us to gain a full understanding of
their medical needs and requirements. Developing a good rapport with external
teams such as our home visiting team, care homes, community nurses and other
multi-disciplinary services to assist with continuity of care and support to
our patients.
Main duties of the job
We are looking for a person with excellent customer service, communication, interpersonal and time management skills to join our friendly and professional Patient Services Team. The successful candidate will have a good level of general IT skills and demonstrate an aptitude for learning new skills and adapting to change. Previous experience of working in General Practice is not essential.
About us
We have a friendly and supportive team who are passionate about providing top quality service to our patients across Taverham Surgery and Bacon Road Medical Centre.
We have an exciting opportunity for two Patient Coordinators to join our team working across Taverham Surgery and Bacon Road Medical Centre on a permanent, part-time basis.
We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates as well as training on how to use our clinical systems.
Benefits
- Monthly Half day Closures
- Company Pension
- Free on site parking
- Health & Wellbeing Programme
- Sick Pay
- 5 weeks annual leave plus bank holidays
- Charity & social events
- Blue Light Card through NHS
Job description
Job responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.
- Ensure that all our patients have access to a safe surgery environment.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
- Ensure accurate documentation within patient records via Systmone.
- Monitor and respond to online communications via our online system, Systmconnect.
Job description
Job responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.
- Ensure that all our patients have access to a safe surgery environment.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
- Ensure accurate documentation within patient records via Systmone.
- Monitor and respond to online communications via our online system, Systmconnect.
Person Specification
Experience
Essential
- Excellent Communication Skills
- Outstanding oral and written communication skills, with exceptional interpersonal abilities.
- Excellent Keyboard and Computer Skills
- High level of accuracy and speed when using computer systems and entering data.
- Appropriate IT Knowledge and Experience
- Competent in using Microsoft Office and clinical systems.
- Ability to Listen and Empathise
- Demonstrates a caring and patient-focused approach.
- Negotiating and Problem-Solving Skills
- Ability to resolve issues calmly and effectively.
- Good Time Management
- Able to prioritise workload and meet deadlines in a busy environment.
- Confidentiality and Professionalism
- Understanding, acceptance, and adherence to strict confidentiality and GDPR requirements.
- Ability to Work Independently
- Capable of working without direct supervision and determining own workload priorities.
- Team Player
- Ability to work as part of an integrated, multi-skilled team.
- Adaptability and Resilience
- Pleasant, articulate, and able to work under pressure in a changing environment.
- Flexibility
- Willingness to work flexible hours as necessary.
Desirable
- Experience in a Reception Environment
- Previous experience working in a busy reception or front-of-house role.
- Experience of Dealing with the Public/Patients
- Demonstrated ability to manage patient or customer interactions professionally and empathetically.
- Customer Care Training
- Formal training or qualifications in customer service.
- Experience Using SystmOne
- Familiarity with the SystmOne clinical system for patient records and appointment management inclusive of Ardens templates and SystmConnect.
- Knowledge of Primary Care in the NHS
- Understanding of NHS structures, policies, and processes within a general practice setting.
Person Specification
Experience
Essential
- Excellent Communication Skills
- Outstanding oral and written communication skills, with exceptional interpersonal abilities.
- Excellent Keyboard and Computer Skills
- High level of accuracy and speed when using computer systems and entering data.
- Appropriate IT Knowledge and Experience
- Competent in using Microsoft Office and clinical systems.
- Ability to Listen and Empathise
- Demonstrates a caring and patient-focused approach.
- Negotiating and Problem-Solving Skills
- Ability to resolve issues calmly and effectively.
- Good Time Management
- Able to prioritise workload and meet deadlines in a busy environment.
- Confidentiality and Professionalism
- Understanding, acceptance, and adherence to strict confidentiality and GDPR requirements.
- Ability to Work Independently
- Capable of working without direct supervision and determining own workload priorities.
- Team Player
- Ability to work as part of an integrated, multi-skilled team.
- Adaptability and Resilience
- Pleasant, articulate, and able to work under pressure in a changing environment.
- Flexibility
- Willingness to work flexible hours as necessary.
Desirable
- Experience in a Reception Environment
- Previous experience working in a busy reception or front-of-house role.
- Experience of Dealing with the Public/Patients
- Demonstrated ability to manage patient or customer interactions professionally and empathetically.
- Customer Care Training
- Formal training or qualifications in customer service.
- Experience Using SystmOne
- Familiarity with the SystmOne clinical system for patient records and appointment management inclusive of Ardens templates and SystmConnect.
- Knowledge of Primary Care in the NHS
- Understanding of NHS structures, policies, and processes within a general practice setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.