Job summary
We are looking for a Receptionist to join our friendly, brilliant Front of House Team. This is a busy and challenging role with opportunities for career progression and one which will require you to be an organised, customer focused person with good IT skills - this is essential. Previous experience of working in a GP Surgery is a plus but not essential as full training will be provided to the right candidate.
We are looking for someone to cover 8am - 1pm5 days a week and someone who will be able to help cover when colleagues are away.
Main duties of the job
- To use EMIS WEB computer system to make
appointments for patients in accordance with the current surgery
appointment policy.
- To handle queries both in person and over
the telephone according to protocol and signpost according to protocol. In
circumstances where a query cannot be answered to make appropriate referral.
- To ensure, along with other members of
the reception team, that the reception area is always manned, and the
telephones are answered promptly.
- Ensure waiting area is kept tidy, and
notice board and tabletop leaflet displays are updated regularly.
- Take
requests for visits, ensuring all required information is recorded accurately
on and passed to the relevant clinician in a timely manner according to
protocol
Please see the attached full person spec and job description
About us
Plashet Harmony Practice is a small practice in the East Ham, Newham. We have a list size of approximately 2400 people. Whilst we are smaller than other Practices in the nearby area we are very busy and we are looking for someone who can keep up in a busy environment and who loves a challenge.
We have one named GP (male) and one regular locum female GP and we have an experienced nursing team, including a nurse practitioner and a variety of additional roles gained through the PCN including pharmacists.
Job description
Job responsibilities
- To use EMIS WEB computer system to make
appointments for patients in accordance with the current surgery
appointment policy.
- To handle queries both in person and over
the telephone according to protocol and signpost according to protocol. In
circumstances where a query cannot be answered to make appropriate referral.
- To ensure, along with other members of
the reception team, that the reception area is always manned, and the
telephones are answered promptly.
- Ensure waiting area is kept tidy, and
notice board and tabletop leaflet displays are updated regularly.
- Take requests for visits, ensuring all
required information is recorded accurately on and passed to the relevant clinician
in a timely manner according to protocol.
- Take messages for doctors and ensure
these are put on the system as per the current surgery protocol.
- Ensure that all communication,
appointments and other messages are logged under receptionists own
identification details as is practicable.
- To undertake administrative and other
tasks as requested by the Practice Manager and doctors.
- To support
necessary changes for Plashet Harmony Practice to implement identified
system changes.
- To undertake mandatory
training and comply with all surgery regulations and procedures.
- To attend practice
and staff meetings as required.
- To be aware of
procedures to evacuate patients in case of emergency.
- To secure the
building, setting the exit alarm when last to leave the premises, when
applicable.
- To adhere to the
Health & Safety policy.
- Maintain
confidentiality and always show respect for patients and colleagues
- To cover colleagues
for holidays and sickness as required
Job description
Job responsibilities
- To use EMIS WEB computer system to make
appointments for patients in accordance with the current surgery
appointment policy.
- To handle queries both in person and over
the telephone according to protocol and signpost according to protocol. In
circumstances where a query cannot be answered to make appropriate referral.
- To ensure, along with other members of
the reception team, that the reception area is always manned, and the
telephones are answered promptly.
- Ensure waiting area is kept tidy, and
notice board and tabletop leaflet displays are updated regularly.
- Take requests for visits, ensuring all
required information is recorded accurately on and passed to the relevant clinician
in a timely manner according to protocol.
- Take messages for doctors and ensure
these are put on the system as per the current surgery protocol.
- Ensure that all communication,
appointments and other messages are logged under receptionists own
identification details as is practicable.
- To undertake administrative and other
tasks as requested by the Practice Manager and doctors.
- To support
necessary changes for Plashet Harmony Practice to implement identified
system changes.
- To undertake mandatory
training and comply with all surgery regulations and procedures.
- To attend practice
and staff meetings as required.
- To be aware of
procedures to evacuate patients in case of emergency.
- To secure the
building, setting the exit alarm when last to leave the premises, when
applicable.
- To adhere to the
Health & Safety policy.
- Maintain
confidentiality and always show respect for patients and colleagues
- To cover colleagues
for holidays and sickness as required
Person Specification
Qualifications
Essential
- Please see attached person specification
Person Specification
Qualifications
Essential
- Please see attached person specification