Receptionist/ Administrator

Job summary

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Main duties of the job

1.Greet patients and visitors to the practice.

2.Book in, amend and cancel patient appointment online with practice appointments procedures ensuing optimum efficiency of the appointment system.

3.Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.

4.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5.Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

6.Set-up of new patients onto the computer system. Understand registration procedure

7.Ensuring prescription box is checked daily, email and paper prescriptions given to clinicians for processing

8.Process docman scanning patient letters

9.Check emails on a daily basis if has been given access

10.Opening and closing surgery

11.Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

12.General Reception admin

About us

Hockley Medical Practice

60 Carver Street

Birmingham

B1 3AL

GP Practice based in Hockley, Birmingham