Job summary
You will be working as part of a team who are mostly the first point of
contact in the practice.
The post is advertised at 22.5 hours per week. You will be required
to work one or two late evenings per week this is to 19.00hrs and will be working with
another member of staff.
This is a fast-paced and busy role where multi-tasking and strong
organisational skills are essential. Personal resilience and the ability to
thrive under pressure are also essential qualities for success in this role.
You must be able to adhere to the Practice's strict confidentiality
policy.
Have:-
Excellent IT skills
Excellent English skills
Ability to adapt to fluctuating service demands
Polite and professional telephone manner
Empathic and confident when helping patients, colleagues and clinicians
face to face, online or over the phone.
Knowledge of SystmOne would be a distinct advantage, but not essential.
Willingness to learn and be taught, available to attend monthly Quest
meetings, training and courses as appropriate.
Interviews will be held on the 13th October 2025.
Main duties of the job
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Ensure that patients are seen by the most appropriate person for their own individual needs eg: Practice Long Term Condition Nurse and Nursing Associate.
- Undertake practice administration including the processing of results, correspondence, notifications and tasks.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols.
- Ensure requests for prescriptions are actioned, where possible within 48 hours.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Filing and retrieving paperwork. Computer entry/data allocation and collation; processing and recording information in accordance with practice procedures including, coding, patient recall and scanning.
- Ensure Reception and waiting areas are kept neat and tidy.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
About us
Wingerworth Medical Centre is situated in the village of Wingerworth in
Derbyshire.
We have approximately 7900 patients on our practice list and are CQC
rated 'Good'.
Our team is a multi-disciplinary team of medical professionals and
administrators who work closely together to provide a caring and efficient
service to our patients.
The surgery team is led by our GP Partner. We have a management team who
encourage personal and professional development of our team members.
The surgery team hope to welcome an enthusiastic, hardworking and
committed individual who has excellent communication and interpersonal skills.
This is a fantastic team to work with, the whole practice is a team who
work hard, but pull together to support each other.
Job description
Job responsibilities
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Ensure that patients are seen by the most appropriate person for their own individual needs eg: Practice Long Term Condition Nurse and Nursing Associate.
- Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover. Complete all relevant documentation.
- Undertake practice administration including the processing of results, correspondence, notifications and tasks.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols.
- Ensure requests for prescriptions are actioned, where possible within 48 hours.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Filing and retrieving paperwork. Computer entry/data allocation and collation; processing and recording information in accordance with practice procedures including, coding, patient recall and scanning.
- Home visits: records requests appropriately.
- Open and sort post daily.
- To act as chaperone as requested (full training given)
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day.
- To fully participate in QUEST sessions (monthly)
Job description
Job responsibilities
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Ensure that patients are seen by the most appropriate person for their own individual needs eg: Practice Long Term Condition Nurse and Nursing Associate.
- Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover. Complete all relevant documentation.
- Undertake practice administration including the processing of results, correspondence, notifications and tasks.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols.
- Ensure requests for prescriptions are actioned, where possible within 48 hours.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Filing and retrieving paperwork. Computer entry/data allocation and collation; processing and recording information in accordance with practice procedures including, coding, patient recall and scanning.
- Home visits: records requests appropriately.
- Open and sort post daily.
- To act as chaperone as requested (full training given)
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day.
- To fully participate in QUEST sessions (monthly)
Person Specification
Experience
Essential
- To be or have worked in a customer facing role.
Desirable
- To be or have worked in a customer facing role.
Qualifications
Essential
- 5 GCSEs grade C and above, or equivalent, including Maths and English
- Proven computer skills.
Desirable
- Worked in a customer facing role
Person Specification
Experience
Essential
- To be or have worked in a customer facing role.
Desirable
- To be or have worked in a customer facing role.
Qualifications
Essential
- 5 GCSEs grade C and above, or equivalent, including Maths and English
- Proven computer skills.
Desirable
- Worked in a customer facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
