Job summary
You will be working as part of a team who are the first point of contact in the practice.
The post is advertised as flexible and we are looking for 20 up to 37.5hrs per week. you will be required to work one late evening per week, this is to 19.00hrs and will be working with another member of staff.
This is a fast-paced and busy role where mult-tasking and strong organisational skills are essential. Personal resilience and the ability to thrive under pressure are also essential qualities for success in this role.
You must be able to adhere to the Practice's strict confidentiality policy.
Main duties of the job
Excellent IT skills
Ability to adapt to flutuating service demands
Polite and professional telephone manner
Empathic and confident when helping patients, colleagues and clinicans face to face, online or over the phone.
Knowledge of SytemOne would be a distinct advantage.
Willingness to learn and be taught, available to attend monthly Quest meetings, training and course as appropriate.
About us
Wingerworth Medical Centre is situated in the village of Wingerworth in Derbyshire.
We have approximately 7300 patients on our practice list.
Our team is a multi-disciplinary team of medical and administrators, who work closely together to provide a caring and efficient service to our patients.
The practice team is led by our GP Partner. We have a management team, who encourage personal and professional development of our team members.
The team would welcome an enthusiastic, hardworking and committed individual who has excellent communication and interpersonal skills.
This is a fantastic team to work with, the whole practice is a team, who work hard and pull together to support each other.
Job description
Job responsibilities
- Ensure familiarity with all aspects of the appointment system.
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols external / internal training will be given.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Home visits: records requests appropriately.
- Open and sort post daily.
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day no lone working buddy system in place.
- To fully participate in QUEST sessions (monthly)
- Take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice.
Job description
Job responsibilities
- Ensure familiarity with all aspects of the appointment system.
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols external / internal training will be given.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Home visits: records requests appropriately.
- Open and sort post daily.
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day no lone working buddy system in place.
- To fully participate in QUEST sessions (monthly)
- Take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice.
Person Specification
Experience
Essential
- Experience of dealing with the general public, face to face or on the telephone.
Desirable
- Experience of dealing with the general public, face to face or on the telephone.
Qualifications
Essential
Desirable
- An understanding of IT, with the willingness to learn.
Person Specification
Experience
Essential
- Experience of dealing with the general public, face to face or on the telephone.
Desirable
- Experience of dealing with the general public, face to face or on the telephone.
Qualifications
Essential
Desirable
- An understanding of IT, with the willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
