Job summary
Chingford Medical Practice is seeking an experienced Care
Coordinator to join our well-established and dynamic team. You will work
closely with our Practice Manager, Reception Supervisor and team of
administrators to provide responsive and efficient care for our patients, coordinating rotas, dealing with prescriptions, referrals and patient recall. This is a fantastic opportunity to work in a supportive and
innovative environment where your organisational skills and dedication to
patient care will be highly valued. Strong communication, coordination, and
problem-solving skills are essential.
Main duties of the job
The Care Coordinator will play a key role in ensuring the smooth running of the practice by coordinating clinical rotas and managing session entries on EMIS Web. They will oversee patient recalls, including flu vaccinations, long-term condition reviews, and overdue blood tests, while also supporting prescribing clerk duties. The role involves raising referrals via e-RS and email, monitoring incoming correspondence, and taking appropriate action, as well as following up on triage outcomes from the triage GP. In addition, the Care Coordinator will provide vital support to the reception team during busy periods or staff absences, helping to maintain seamless operations and delivering a high standard of patient care.
About us
We are a friendly, well established practice in Chingford,
North East London with a diverse patient list of over 10,000 patients.
We have 3 GP Partners, 4 Salaried GPs, 2 Practice Nurses, a
Diabetic Nurse Consultant, 2 Clinical Pharmacists, 3 HCAs and an FCP. We are
the lead practice for our PCN, serving a population over 52,000 and have full
access to ARRS staff including social prescribers and FCPs.
We are also a long established training practice with all 3
partners approved trainers. We currently have 6 GP trainees as well as 1st, 3rd
and 5th Year Medical Students, opportunites to get involved with teaching are
always welcomed.
The clinical team is assisted by a practice manager and a
team of admin and clerical support.
We also run an active Patient Participation Group and
regularly enjoy team activities as a practice.
We use EMIS Web and AccuRx, we also have a high QOF
achievement and good CQC rating. We have an onsite car park and cycle storage.
Informal visits and enquiries are welcomed. Please contact
our Practice Manager Madeleine Jenkins on
nelondonicb.chingfordmedicalpractice@nhs.net for any further information.
Job description
Job responsibilities
The following are
the core responsibilities of the Care Coordinator. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
a. Assist with EMIS web clinics and coordinate
rotas
b. Coordinate recall process for long term conditions
and reviews
c.
Deal with SAR
requests and action appropriately within GDPR law
d.
Assist with prescription
queries and cover the prescribing clerk role.
e.
Triage admin, dealing
with actions requested by GPs following triage forms completed
f.
Distributing labs
and prescriptions to GPs
g.
Raising referrals via
the NHS e-referral system and emails
h.
Results admin and
chasing results by liaising with hospitals
i.
Dealing with medical
report requests
j. Answer incoming phone calls, transferring
calls or dealing with the callers requests appropriately
k. Welcome patients and visitors to the
organisation, directing requests appropriately
l. Always maintain a clean, tidy, effective
working area
m. Support all clinical staff with general
administrative tasks as requested
In
addition to the primary responsibilities, the Care Coordinator may be requested
to:
a. Partake in audit as directed by the
audit lead
b. Support reception staff, providing cover
during staff absences
c. Book appointments
d. Complete opening and closing procedures
in accordance with the duty rota
e. There may be, on occasion, a requirement
to carry out other tasks. This will be dependent upon factors such as workload
and staffing levels
Job description
Job responsibilities
The following are
the core responsibilities of the Care Coordinator. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
a. Assist with EMIS web clinics and coordinate
rotas
b. Coordinate recall process for long term conditions
and reviews
c.
Deal with SAR
requests and action appropriately within GDPR law
d.
Assist with prescription
queries and cover the prescribing clerk role.
e.
Triage admin, dealing
with actions requested by GPs following triage forms completed
f.
Distributing labs
and prescriptions to GPs
g.
Raising referrals via
the NHS e-referral system and emails
h.
Results admin and
chasing results by liaising with hospitals
i.
Dealing with medical
report requests
j. Answer incoming phone calls, transferring
calls or dealing with the callers requests appropriately
k. Welcome patients and visitors to the
organisation, directing requests appropriately
l. Always maintain a clean, tidy, effective
working area
m. Support all clinical staff with general
administrative tasks as requested
In
addition to the primary responsibilities, the Care Coordinator may be requested
to:
a. Partake in audit as directed by the
audit lead
b. Support reception staff, providing cover
during staff absences
c. Book appointments
d. Complete opening and closing procedures
in accordance with the duty rota
e. There may be, on occasion, a requirement
to carry out other tasks. This will be dependent upon factors such as workload
and staffing levels
Person Specification
Experience
Essential
- Experience of working with general public
- Experience of healthcare administrative duties
- Experience in coordinating rotas
- Strong IT skills
Desirable
- Experience of working in a GP practice
- Experience in EMIS web
- Flexible to provide cover to reception when needed
Person Specification
Experience
Essential
- Experience of working with general public
- Experience of healthcare administrative duties
- Experience in coordinating rotas
- Strong IT skills
Desirable
- Experience of working in a GP practice
- Experience in EMIS web
- Flexible to provide cover to reception when needed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.