Business Support Officer

Job description

Job responsibilities

Main Duties and Responsibilities:

Recruitment Process Management:

Oversee the end-to-end recruitment process, including job posting, sourcing, screening, interviewing and selection and assistance with onboarding.

Ensure job descriptions and adverts reflect the roles accurately and attract the right candidates.

Advise recruiting managers on recruiting schedules, appropriate advertising, job

descriptions and person specifications, gradings of posts and remuneration.

Use various sourcing channels, including job boards, social media, and employee referrals.

Source candidates through various channels, such as job boards, social media, networking events, and professional associations.

Conduct thorough interviews to assess candidate qualifications, skills, and cultural fit.

Ensure accurate letters of appointment and contracts are issued in a timely and efficient manner.

Compliance:

Ensure compliance with applicable employment laws and regulations and internal policies throughout the recruitment process.

Maintain awareness of visa sponsorship requirements both for current employees and to be able to advise on sponsorship possibilities for new hires, following guidelines set by Practice Management team.

Lead on employee compliance; including all pre-employment checks including but not limited to Right to Work, references, induction, probation, health questionnaires and employee contracts - working with colleagues to ensure the new starter process is as seamless as possible.

Work with relevant colleagues to ensure all relevant new starter/employee paperwork is completed and relevant information provided to payroll for processing.

Lead on internal and external compliance audits, ensuring regular spot checks are completed on all Practice locations.

HR Advisory Support:

Establish and maintain effective two-way communication with staff, colleagues and customers, and proactively respond to queries in order to further enhance the quality of service delivered by the HR Team.

Keep up-to-date with employment law developments and remain committed to continued professional development

Professionally handle information of a confidential and critical nature

Work with leads, coaching and advising on all people issues including absence, disciplinary, grievance and performance.

Assist in the administration of learning and development initiatives to address current capabilities and future training needs, including on-the-job operational training, department specific training, management development and new hire induction.

Ensure all company policies and procedures are up to date in line with current employment law and communicated across the business.

Act as Minute taker when requested, ensuring compliance with GDPR and relevant employment legislation.

Metrics and Reporting:

Develop and maintain HR information systems and KPIs including turnover, retention and absence levels and provide statistics and management reports on HR related data, including statutory information and responding to ad hoc requests and to the Practice Management team on a monthly basis.

Facilitate exit interviews where required and provide feedback, produce statistical data in order to identify trends and issues raising concerns with the Business Manager.

Miscellaneous

In addition to the duties listed here, the post holder is required to perform other duties, which are assigned from time to time. However, such other duties will be reasonable in relation to the individuals skills, abilities and grade.

Person Specification

Experience

Essential

• Good understanding of Recruitment and HR best practice and key recruitment principles
• Familiarity with employment laws and regulations to ensure compliance throughout the recruitment process
• Familiarity with visa sponsor application process and limits (D).
• Proficient in using applicant tracking systems and other recruitment software
• Familiar with building relationships with stakeholders at various levels, tailoring approach to a variety of audiences (internal and external)

Desirable

• Minimum 3 years experience in a similar role

Essential Skills

Essential

• Strong interpersonal and relationship-building skills, with the ability to establish trust and rapport with candidates and stakeholders
• Ability to develop rapport and professional relationships with managers, staff and external parties
• Attention to detail and strong organisation skills
• Ability to work independently and use initiative to manage workload
• Good time management skills with the ability to manage competing deadlines and appropriately prioritise tasks
• Proficient in the use of Microsoft Office

Desirable

• Knowledge of HR Information Systems

Qualifications

Essential

• Level 3 qualification in business admin, recruitment and/or HR or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brampton Medical Practice

Address

Brampton Medical Practice

4 Market Place

Brampton

Cumbria

CA8 1NL

Employer's website

https://bramptonmedicalpractice.com/ (Opens in a new tab)