Patient Services Receptionist

Job description

Job responsibilities

Reception Duties

Provide an efficient, professional and welcoming reception service for patients and other visitors to the Practice.

Open up/lock up practice premises as required on a rota basis

Handle general enquiries, explain procedures, and schedule new or follow-up appointments.

Process online appointment requests via the practice digital system

Use judgment and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption.

Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed.

Hand completed letters, or forms to patients, checking ID to maintain confidentiality in line with GDPR and Practice guidance.

Be capable of covering all reception tasks as needed.

Patient Adviser Responsibilities

Improve patient access to primary care and help reduce pressure on GPs and the wider team

Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices.

Act as a face to face first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person

Computer and Administrative Tasks

Use the Practice computer system to book, cancel, or amend appointments, check patient information, and update patient records as necessary.

Action tasks assigned to the reception team promptly.

Additional Duties

This job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice and the Primary Care Network priorities.

Person Specification

Qualifications

Essential

• Good standard of general education GCSE including English Grade 4 or equivalent

Desirable

• NVQ Customer care

Experience

Essential

• Reception or direct face to face customer service experience

Desirable

• Experience in a healthcare setting
• Experience in a GP reception role
• Previous experience of handling confidential records

Skills and Knowledge

Essential

• Good communication / customer service skills
• Ability to use own judgement and common sense
• Up to date working knowledge of windows, Outlook, Excel and databases

Desirable

• Familiarity with EMIS software Understanding of medical terminology

Other Requirements

Essential

• Ability to work without direct supervision
• Ability to work well in a team
• Ability to work well and remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brampton Medical Practice

Address

Brampton Medical Practice

4 Market Place

Brampton

Cumbria

CA8 1NL

Employer's website

https://bramptonmedicalpractice.com/ (Opens in a new tab)