Dispensary Receptionist (GP Practice Dispensary)

Job description

Job responsibilities

Main Duties and Responsibilities

Meet and greet patients arriving at the dispensary hub collection desk

Handle queries directing those that require dispensing advice to a dispenser.

Provide information regarding the turnaround time for prescription requests.

File prescription medication bags and prescriptions away in the retrieval system ready for collections.

Keep reception area tidy at all times.

Check prescription validation upon handout. eg. Controlled drug prescriptions are within the 28 day expiry date.

Check prescriptions and relay any directions or information to the patient or representative upon collection.

Sign patients up to our dispensing services and assist in management of prescription ordering via online services such as the NHS App

Dismantle and record any uncollected medication on the patients medication record following standard operating procedures.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

Sort and file prescriptions into prescribers names ready for endorsing.

To ensure that all monies received or handled on behalf of the practice are cashed up and appropriately stored.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary reception.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook for twice daily readings.

To communicate factual information to patients about medication.

Undertakes patient surveys / audits as required.

To ensure adherence to dispensary standard operating procedures at all times.

To ensure competency against dispensary services quality scheme checklist.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

To complete and sign off a daily task checklist

Medication returned from patients or their representative to be dealt with on the day they are received.

Person Specification

Knowledge and skills:

Essential

• Good communication / customer service skills
• Experience of Microsoft Office software

Desirable

• Experience of using EMIS

Qualifications

Essential

• Good standard of general education 5 GCSE including English and Maths Grade 4 and above

Desirable

• NVQ Customer Service

Experience

Essential

• Experience of using computer systems
• Experience in dealing directly with the public/patients
• Experience of working in a reception or busy customer facing role

Desirable

• Experience in a healthcare setting / Primary care
• Stock control, usage tracking and re-ordering arrangements
• Dealing with queries and complaints
• Cash handling

Other Criteria

Essential

• Ability to work without direct supervision and use own initiative
• Ability to work well in an integrated and multi-skilled team
• Ability to work well and remain calm under pressure
• Ability/willingness to travel to other clinics to work during work hours when necessary
• Ability to self-motivate, organise and prioritise own workload.
• Flexibility of working hours/ able to work within a rota and provide additional cover in times of need.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brampton Medical Practice

Address

Brampton Medical Practice

4 Market Place

Brampton

Cumbria

CA8 1NL

Employer's website

https://bramptonmedicalpractice.com/ (Opens in a new tab)