Medical Administrator

Job description

Job responsibilities

To manage the NHS e-referral service supporting the GP's to use it effectively. This includes use of any additional national or local referral management systems.

To process and store patient information using established filing and administrative systems ensuring that written or computer information is easily accessible and secure.

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes etc in an accurate and quality manner.

To exchange information with patients and staff with regard to appointments, bookings and admissions as required.

To liaise and arrange meetings as required and to attend meetings and take minutes where applicable.

To receive incoming and initiate outgoing telephone calls and other forms of electronic communication to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To process SAR and other requests for medical records, including requests received through IGPR.

To maintain the computerised medical records in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To code all clinical information onto the practice clinical system (EMIS).

To provide cover for members of the secretarial team during periods of sickness and annual leave.

Person Specification

Skills and Knowledge

Essential

• - Ability to use own judgement and common sense to take action to resolve problems or refer to the appropriate person.
• - Excellent communication skills and telephone manner.
• - Good organisational skills
• - Ability to prioritise workload under pressure
• - Be self-motivated and able to work with limited or without supervision.
• - Exercise sensitivity and tact when dealing with patients/family members particularly when dealing with highly emotional issues.

Desirable

• - Audio Typing skills (good typing speeds of 50 to 60 wpm or higher)
• - Familiarity with EMIS software
• - Understanding of medical terminology

Other

Essential

• - Ability to work well in a team
• - Ability/willingness to travel to other clinics to work during work hours when necessary
• - Understanding of the need for confidentiality in accordance with both Data protection Act and national/local guidelines

Experience

Essential

• - IT skills, use of Microsoft products (Word, Excel, Powerpoint)
• - Medical Secretarial Training/Experience
• - Previous Administrative experience

Desirable

• - Experience in a healthcare setting / NHS
• - IGPR Electronic reporting and record screening to process detailed and redacted medical records.
• - Audio/Touch typing skills

Qualifications

Essential

• - Good standard of general education 5 GCSE including English and Maths Grade 4 and above
• - OCR (RSA) 3 or equivalent experience

Desirable

• - AMSPAR Diploma or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brampton Medical Practice

Address

Brampton Medical Practice

4 Market Place

Brampton

Cumbria

CA8 1NL

Employer's website

https://bramptonmedicalpractice.com/ (Opens in a new tab)